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- Transforming Healthcare IT: Key Strategic Imperatives for Innovation and Growth
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22 Jan 2021  |  Asia Pacific  |  Market Research
Indonesia Defense Transformation Driving Indigenous Industry Growth
Capability Enhancements Enabled by Disruptive Technologies Create New Growth Opportunities
Regional geopolitics, increasing tension in the South China Sea, internal conflicts, and the impact of COVID-19 continue to shape Indonesia's defense landscape. The country seeks to upgrade and improve its indigenous industry and capability, especially in maritime and air defense, in line with the government's goal of a Minimum Essential Force by 2...
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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Financial Services
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...
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04 Oct 2018  |  Global  |  Market Research
Digital Transformation and Fintech Strategies of Citigroup
Unveiling Citigroup’s Move Towards Digital Era With Its Digital-first Transformation Plan
The study covers the digital transformation initiatives of Citigroup Inc. which offers financial products and services to consumers, corporations, governments, and institutions across 160 countries and jurisdictions. Citigroup was founded in 1812 in New York and has since then expanded aggressively to offer numerous financial products to cater to t...
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20 Dec 2022  |  North America  |  Customer Research
Empowering Frontline Workers to Drive Business Transformation
UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools
Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...
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21 Dec 2022  |  Global  |  Market Research
Digital Transformation in the Global Chemicals Industry
Investment in Emerging 5G and Quantum Computing Technologies Drive Transformational Growth
Across various industrial sectors, digitalization has rapidly developed, utilizing several existing and emerging digital technologies, including AI, Big Data analytics (BDA), IoT, machine learning (ML), natural language processing (NLP), robotics, and automation. While the chemicals industry was relatively slow to adopt these technologies, the tran...
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26 Jul 2017  |  Global  |  Market Research
Digital Transformation in the Global Retail Sector
Technology-driven Transformation is Reshaping Retail
This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how technology trends, MegaTrends and industry trends are driving the digital transformation of retail. The rise of eCommerce, online marketplace platforms, and subscription models, for example, have been complementing,...
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29 Jan 2025  |  Global  |  Market Outlook
Predictions for CX Transformation, 2025 to 2026
Employee Engagement and Brand Loyalty Take Center Stage
Frost & Sullivan’s 2024 Frost & Sullivan’s Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026. Improving the customer experience (CX) and employee experience (EX) are top of mind ag...
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16 Jul 2025  |  Global  |  Market Research
AI Orchestration in CX – Powering Innovation & Transformation
Key Applications and Company Profiles Matrix
The impact and momentum of artificial intelligence (AI) on the customer experience (CX) industry are profound. It's a rapidly changing environment, enabling a massive wave of innovation across business and industry. Frost & Sullivan clients are actively seeking AI technology expertise and solutions that can enhance their customer experience (CX) ca...
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31 Jul 2026  |  Europe  |  Market Research
Customer Transformation Journeys - Managed Security Services: SecurityHQ
How SecurityHQ Helps Customers Move Beyond Alert Monitoring with 4,000 Detection Use Cases, Transparent SLA Reviews, and Less Than 1% False Positives
SecurityHQ helps organizations modernize managed detection and response (MDR) by combining technology-agnostic security operations, transparent co-managed delivery, and a high-touch service model. Frost & Sullivan’s independent customer research shows that SecurityHQ enables organizations to improve alert fidelity, strengthen 24/7 response readines...
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15 Dec 2020  |  North America  |  Market Research
Transition to Hybrid Cloud Services to Trigger the Growth of Laboratory Information Management Systems in the United States and European Union, 2020
Thriving Demand for Biorepositories and Maturity of the Biobanking Industry to Unlock New Growth Opportunities
The Transformational Health team at Frost & Sullivan provides critical insights into the US and EU laboratory information management system (LIMS) industry, highlighting the key growth opportunities, market revenue forecast, and trends that will play an important role in industry growth. The US and EU LIMS market covered in this study is segmented...
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