Search results for: 'navigation app'

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

Fintech companies are disrupting the traditional banking and financial services ecosystem by leveraging innovative technologies in order to provide value-added services. Paytech appears as the most exciting subsector of the Fintech industry. Indeed, most technology innovations are used to perform payment transactions in a disruptive way: faster, an...

This study provides an analysis of the European power steering market. Power steering has been widely adopted in the passenger vehicle industry in Europe as it enables fuel efficiency, ensures easy integration with other vehicle systems, improves steering performance, and provides enhanced assistance for advanced driver-assistance systems (ADAS) an...

The European ride-hailing market is rapidly evolving, shaped by technological advancements, changing consumer preferences, and regulatory dynamics. While Uber and Bolt are the formidable players, local and regional competitors such as FreeNow, Cabify, inDrive, Yango Ride, Heetch, and Blacklane have their own strengths and specific regions of operat...

Europe has been faced with unprecedented heatwaves and droughts triggered by climate change. This has affected surface and groundwater availability across regions, leading to water use restrictions and investment in water reuse infrastructure.Southern European countries such as Spain, Cyprus, Malta, and Greece have invested in desalination as an al...

14 Dec 2022  |  Europe  |  Market Research

Analysis of the European UCaaS Market—Forecast to 2028

A Return to Growth as Businesses Adapt to and Shape the New Normal

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This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2028. The study discusses the impact of the COVID-19 epidemic on businesses and users, and the effects of economic hardship on services adoption and provider growth strateg...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

16 Mar 2022  |  Europe  |  Market Research

European Military Unmanned Aerial Vehicles Growth Opportunities

Military UAVs’ Accelerated Growth will Transform the European Defense Space

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Recent developments in the European military UAV space are impacting the region's defense market, its competitive landscape, and its military posture. The European defense establishment supports the emerging trend of military drones due to evolving national security threats, especially the Russian aggression in Eastern Europe. In addition, the Bide...