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IIoT (Industrial Internet-of-Things), came into reality during the advent of Industry 4.0. The technology provided immense data communications and connectivity between all devices. The fourth industrial revolution changed the whole manufacturing spectrum. The technology helped manufacturers to tremendously increase their efficiency and productivity...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

Artificial intelligence (AI) and cognitive technologies are becoming a critical element of supply chain management (SCM) solutions as they evolve from point to integrated solutions. AI plays a vital role in making SCM more agile, transparent, and customer-oriented. In this report, Frost & Sullivan examines the importance of AI in transforming SC...

The plastic packaging industry is trying to increase the quality of secondary materials and introduce post consumer recycled content in new packaging to reduce plastic waste. Extended producer responsibility policies among fast-moving consumer goods companies, rising consumer awareness, and sustainability goals such as the European Union target of ...

Fears of a global recession have been compounding in the recent past, with emerging signs of weakness in economic growth and other high-frequency parameters. The Russo-Ukrainian war has weakened global economic sentiment, with aggressive central bank interest rate hikes to curtail inflation also fueling recessionary fears. To provide decision-ma...

31 Dec 2019  |  Global  |  Market Research

Global Media and Entertainment Video Transcoders Market, Forecast to 2025

Industry Solution Refresh for Global World Events and the Adoption of Hybrid Transcoding Solutions will Drive Revenue Growth for this Mature Market

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This study is an update to the global media and entertainment (M&E) video transcoders research with a base year of 2018. Video transcoders are used to convert content from a single input to a broad array of output formats, definitions, resolutions, and file or live formats. This enables video to be delivered to diverse networked and handheld device...

The aim of the study is to research, analyse, and forecast the size of and the trends in the European automotive OES channel from 2015 to 2022. As older cars migrate to the independent aftermarket due to an ageing vehicle parc in Europe, OEMs have to strategise their aftersales programmes to maintain their market share (estimated at 38.0% in 2015)....

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...