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Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

Evolving work environments and shifting industry structures in North America and Europe have changed consumer preferences for urban mobility. Cities have become more proactive in rethinking their transportation networks to make them more flexible and sustainable. Innovative solutions are necessary to meet citizens needs, ensure integrated and effi...

The disruptive water-related events of 2022 that included extreme and extended draught in the United States and Europe as well as extreme floods in South Asia have added a new dimension of water security in addition to access, efficiency, and resilience. Frost & Sullivan estimates the global water market stands at about $800 billion as it undergoes...

The global automotive product to service market will be driven by mobility, connected services, and value-added upgrades. New business model disruptions are expected and they will extend the automotive service revenue pool up to $ 1.3 trillion. Car companies are evolving from the business of merely manufacturing and selling cars, to providing relat...

Global eWaste generation reached 59.4 million tons in 2022 and will likely reach 74.7 million tons in 2030, recording a compound annual growth rate (CAGR) of 2.9% between 2022 and 2030. Frost & Sullivan estimates an average of 2 million metric tons of eWaste added yearly due to the explosive rise in EEE consumption over the last two decades. Lea...

The impact of the convergence of industrial automation and ICT has been tremendous in recent times. Benefits of this convergence can be seen even in markets such as computed tomography (CT). Several technological advancements, such as 3D printing, are helping manufacturers create complex products like never before. These products are so complex and...

The airline digitalization market is a growth market forecast to achieve more than $35 billion in revenue by 2030. It is a highly fragmented market, with the top 15 companies accounting for nearly 26.5% of the market share. This share amount is not expected to change significantly over the forecast period (2021–2030). The markets top companies by e...

Software supply chain security (SSCS) is increasingly a strategic business imperative as organizations rely more on open-source software, cloud-native architectures, AI-driven development, and autonomous development workflows. Modern software supply chains now extend beyond traditional code repositories and development pipelines to include AI model...

This research study analyzes the trends in the global RFID market across industries such as retail, manufacturing, healthcare, industrial, transportation and others. The growing need for real-time inventory tracking is stimulating an increased demand for RFID technology. Trends such as IIoT and omni-channel retailing are driving demand for RFID in ...