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Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...

20 Sep 2023  |  Global  |  Technology Research

Edge AI Accelerators—Emerging Opportunity Analysis

Expanding IoT Applications Drive Growth

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Specialized edge AI hardware that enables quick deep learning on-device has become essential due to the rising need for real-time deep learning workloads. Additionally, a cloud-based AI method cannot ensure data privacy, low latency, or offer high bandwidth. As a result, many AI workloads are shifting to the edge, increasing the demand for speciali...

02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

The Sensor Technology Opportunity Engine provides profiles of innovations related to Magnetic position sensor enhances precision sensing for automotive chassis control; pH/ORP sensor with extended lifespan for harsh industrial environments; compact wide-view 4D LiDAR sensor enabling 360° perception for physical AI and autonomous systems; 3D compact...

The global microgrids market will experience strong revenue growth, increasing from $8.85 billion in 2021 to $19.55 billion in 2030. North America and Asia-Pacific (APAC) will be the leading markets from 2021 to 2030. However, APAC will outpace North America and hold the highest share in the long term, focusing on remote microgrids. With largely se...

This Frost & Sullivan report examines novel concepts in various aspects of the energy industry that help in the effort to create a better environment, generating direct opportunities across major sectors: energy, industrial, mobility, and technology. The Trend Opportunity Profiles analyze transformative trends alternative energy solutions and servi...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segmen...

This market analysis research provides market sizing and forecasts for premises-based contact centre systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segme...