Search results for: 'tech research'

This research service outlines future prospects in the water and wastewater treatment (WWWT) market in the Australian resources sector along with its key trends and opportunities. The challenges this market is currently faces are high mining cost, labor shortage, and lack of access to infrastructure in the resources sector. However, the market driv...

The field of predictive analytics is one of the most complex and challenging subsets of the Big Data and advanced analytic market. There is also a very wide gap between the practitioners of predictive analyticsmost of whom are statisticians, scientific researchers and data scientistsand the people who most want to use predictive analytics for com...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...

This research service covers the current state and future potential of the power cables market in Southeast Asia. It provides an in-depth analysis of the drivers and restraints and their impact in the forecast period. The power cable types covered in this study include high voltage (HV), medium voltage (MV), and low voltage (LV). It covers both ove...

The aim of this research service is to provide a strategic overview of the parking industry and its stakeholders in Europe and North America. The study analyses the key operational strategies of parking operators, parking app providers, automakers and their implications on mobility integration. An attempt has been made to understand the major parki...

In the future, 85% of the US population will be living in urban areas. Increased connectivity among vehicles and roadway infrastructure will improve roadway safety, traffic congestion, and pave the way for adoption of autonomous driving technologies. In addition, people over the age of 65 will represent 20% of the population and constitute one of t...