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12 Jan 2021  |  North America  |  Market Research

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

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Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

As global clinical pipelines witness a surge in complex novel therapies, there is a general inclination toward improving trial design through adaptive trial designs with technology-enabled solutions for planning and execution. Artificial intelligence (AI) is gaining large-scale recognition in terms of supporting decentralized trial designs and allo...

The European Union Aviation Safety Agency has introduced a standardized regulatory framework for commercial unmanned aerial systems (UAS), driving the widespread adoption of drones for commercial purposes in Europe. Germany, France, and the United Kingdom are the most prominent commercial UAS markets in the region, while innovative drone start-ups ...

Climate change is one of the main factors contributing to the extended duration and expansion of wildfires worldwide. In response to this new global scenario, firefighting agencies are adopting technologies to prevent, suppress, and recover from wildfires. Commercial drone platforms are being integrated into existing firefighting workflows to reduc...

The acute impact of climate change due to growing GHG emissions highlights the need for the technologies that can reduce said emissions while preparing the world s population for a scenario in which international targets are not achieved. While mitigation technologies seek to reduce or offset GHG emissions, adaptation technologies prepare communiti...

AI refers to technologies that emulate human intelligence and assist decision-making with self-learning capabilities. Machine learning (ML) is a sub-field of AI that focuses on imitating how humans learn and includes the development and use of algorithms that can learn and adapt without following explicit instructions. Telcos have emerged as essen...

As the industry continues to innovate across novel small- and large-molecule therapies, including RNA-targeted small molecules, cell and gene therapies, and mRNA therapies, pharma sponsors increasingly rely on partners for technology access, database generation and analysis, and preclinical and clinical research.These disruptions continue to drive ...

The study aims to analyze and forecast the X-ray market in India, featuring analog X-ray and computed and digital radiography segments. Total India X-ray market overview, segment market analysis (for analog X-ray, computed radiography and digital radiography), market share analysis, revenue forecast from 2013 to 2020, pricing analysis for 2015, se...

When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...