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The pervasiveness of digital technologies has reached a state of ubiquity in consumer products. Digitisation is gradually penetrating the manufacturing sector in order to produce cheaper and better consumer products. At times of uncertain and volatile economic conditions, manufacturers are seeking competitive advantages by modernising and upgrading...

The low labor cost and the favorable geographical location make Portugal a trans-shipment hub for the fresh produce from Latin America and Africa to Spain. More than 70% of Portugal’s trade is within Europe. The key trading nations include Spain, France, and Germany. Portugal’s poor investment in new technology, industrial machinery, and transport ...

Sweden is among the best-performing Nordic economies, supported by a strong labor market, high private and public consumption, and industrial production. The Swedish economy is highly interlinked with the EU economy. The share of exports is above 40% of the GDP. R&D export is the major growth driver. In the medium term, Swedish exports are expected...

05 Jan 2018  |  Global  |  Market Research

Digital Transformation in Airports

Technology Disruption Renders Contemporary Solutions Obsolete and Spurs Transformation across Airport Processes

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A number of factors symbolize the struggle airports face in their journey to host the roughly 7 billion passengers that depart from and arrive at an airport every year. Capacity constraints, growing passenger footfalls, stagnant aeronautical revenues and competition necessitate a transformation in business models, operational processes and organiza...

The past 2 decades have been characterized by a tectonic shift in the global economic and business environment, with emerging markets increasingly finding their way into the growth and expansion plans of businesses across the globe. Gross domestic product (GDP) rates of emerging markets have fast outpaced that of developed economies, with accelera...

According to the International Energy Agency (IEA), the aviation industry accounts for 2% of global carbon emissions. Total cumulative emissions reached approximately 800 million tons in 2022, and cumulative emissions are expected to reach approximately 1,750-2,000 million tons by 2050. The International Air Transport Association (IATA) has committ...

The Frost Radar for the digital experience platform (DXP) market analyzes providers offering software solutions that allow organizations to plan, distribute, manage, measure, and optimize omnichannel customer interactions through a set of tools. It plots 12 selected providers based on 10 growth and innovation criteria comprising quantitative and q...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

To deliver excellent customer experience, organizations require a single view of customers across all touchpoints, which they can achieve through customer relationship management (CRM) solutions. Businesses aim to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing, and loyalty...