Digital Transformation in Airports

Technology Disruption Renders Contemporary Solutions Obsolete and Spurs Transformation across Airport Processes

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A number of factors symbolize the struggle airports face in their journey to host the roughly 7 billion passengers that depart from and arrive at an airport every year. Capacity constraints, growing passenger footfalls, stagnant aeronautical revenues and competition necessitate a transformation in business models, operational processes and organizational activities by leveraging emerging digital technologies and transitioning from a flight operations-based business model to a passenger-centric one.Presently, global airports have acknowledged the importance of digitalization, although there are many barriers to implementation. Resistance to change is due to the disruption in current operations, cost of implement

Table of Contents

Executive SummaryStudy MethodologyKey FindingsOverviewWhat is Digital Transformation?Phases of Airport Digital TransformationFrost & Sullivan Airport Digital Transformation FrameworkAirport Digital Transformation—Goals and StrategyAirport Digital Transformation—Vision AlignmentAirport Digital Transformation Operator VisionAirport Digital Transformation ImperativesMajor Objectives for Airport Digital TransformationAirport Digital Transformation—Facilitating FactorsAirport Digital Transformation—ChallengesAirport Digital Transformation PrioritiesTransformational Advantages for AirportsAirport of the FutureFeatures Driving Airport TransformationAirport CitySelf-service—Passenger JourneySelf-service—Passenger Journey (continued)Self-service—Travel EcosystemsSelf-service—Mobility IntegratorsPassenger Expectations from AirportTransition to Passenger-centric Business ModelAreas that Enhance the Passenger ExperiencePassenger Centricity—Digital Passenger JourneyTotal Airport Management (TAM)Foundation of Data Collaboration—A-CDMTransition From A-CDM to TAMAirport SustainabilitySustainability—Airport TargetsSustainability—Eco-efficient AirportDigital Transformation Technology Building BlocksTechnology Strategy Building BlocksDigital Platforms—Data SilosDigital Platforms—Open Source, Cloud-enabledDigital Platforms—BlueprintBig Data—Technology Strategy Building BlocksBig Data—Data Analytics MatrixBig Data—Implementation and Case Studies Big Data, Artificial Intelligence and AutomationCloud Computing—Technology Strategy Building BlocksData Security—Technology Strategy Building BlocksData Security—BiometricsData Security—BlockchainMobility—Technology Strategy Building BlocksAirport Digital Transformation Status QuoCurrent Status of Airport Digital TransformationCurrent Status of Airport Digital Transformation (continued)Digital Transformation Status by Technology AdoptionDigital Transformation Status by Technology Adoption (continued)Flow of Data through Data SilosImportance and Satisfaction of Digital TechnologiesDeployment of Digital TechnologyRate of Technology AdoptionDigital Transformation in Airport ProcessesDigital Transformation of Critical Airport Operational ProcessesPassenger Operations—Key FindingsPassenger Operations—Top KPIs and Datasets CollectedPassenger Operations—Future OutlookAirport Operations—Key FindingsAirport Operations—Top KPIs and Datasets CollectedAirport Operations—Future OutlookSafety and Security—Key FindingsSafety and Security—Top KPIs and Datasets CollectedSafety and Security—Future OutlookBaggage Operations—Key FindingsBaggage Operations—Top KPIs and Datasets CollectedBaggage Operations—Future OutlookInfrastructure Management—Key FindingsInfrastructure Management—Top KPIs and Datasets CollectedInfrastructure Management—Future OutlookAdministration and Finance—Key FindingsAdministration and Finance—Top KPIsAdministration and Finance—Future OutlookDigital Spending of AirportsRevenue and Passenger Growth CorrelationAirport Digital Transformation—IT BudgetsAirport Digital Transformation—IT Spending ForecastAirport Digital Transformation—IT Spending Forecast (continued)Supplier Ecosystem and Growth OpportunitiesAirport StakeholdersAirport Stakeholders (continued)Stakeholder Business Case CriteriaSelecting Technology and SupplierSupplier EcosystemLeading Owners for Key ProcessesDisruptor EcosystemMergers and AcquisitionsGrowth Opportunity—Data MonetizationGrowth Opportunity—Disruption ManagementGrowth Opportunity—Expansion into Adjacent SegmentsStrategic Imperatives for Success and Growth The Last WordThe Last Word—3 Big PredictionsLegal DisclaimerAppendixList of ExhibitsList of Exhibits (continued)List of Exhibits (continued)Key Market DefinitionsKey Market Definitions (continued)Key Market Definitions (continued)The Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy


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