Digital Transformation in Airports

Technology Disruption Renders Contemporary Solutions Obsolete and Spurs Transformation across Airport Processes

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A number of factors symbolize the struggle airports face in their journey to host the roughly 7 billion passengers that depart from and arrive at an airport every year. Capacity constraints, growing passenger footfalls, stagnant aeronautical revenues and competition necessitate a transformation in business models, operational processes and organizational activities by leveraging emerging digital technologies and transitioning from a flight operations-based business model to a passenger-centric one.

Presently, global airports have acknowledged the importance of digitalization, although there are many barriers to implementation. Resistance to change is due to the disruption in current operations, cost of implementing digital technologies and the uncertainty over ROI. Additionally, many operators do not have clarity over the solution that best matches their need and are not presented with convincing business case values and metrics that showcase the transformational advantages of adopting digital technology.

Frost & Sullivan undertook a global survey of airports in order to assess the current status of digital transformation programs within airports, challenges to implementation, customer requirements and future development plans. The research findings have been complemented with information from internally held airport databases, participation and discussions at international airport conferences as well as a number of interviews with major industry suppliers.

This research service defines the relevance of digital transformation in the context of the airport, showcases the underlying framework to build an effective business case, describes the technology strategy that should be employed in the course of implementing digital initiatives at the airport and provides an overview of digital goals the airport can aim for as it transforms various processes.

The research is segmented to give the reader clarity in understanding the features that will embody the ‘Airport of the Future’, building blocks that address the utilization of data, the current status of airports in adopting technology and their position in digitalization relative to the ultimate ‘Smart’ Airport. A segment is devoted to understanding airport IT budgets and IT spending forecasts over the next 7 years. The final segment of the research service provides detailed insights into the supplier ecosystem, major digital technology suppliers, and disruptive services and suppliers that are likely to lead to strategic mergers, acquisitions and partnerships in the industry.

Monetization of generated data, expansion of product portfolio by tapping into undersupplied solutions like management of operations during disruptive events, and diversification into adjacent airport segments provide suppliers with good growth opportunities. While investing in new technology and data management solutions, suppliers have to understand the importance of system interoperability, data integration, standardization and collaboration among various airport stakeholders.

Key Issues Addressed

  • What is Airport Digital Transformation and how does it help my airport?
  • What kind of strategies h should be employed to facilitate digital transformation?
  • What are the objectives, advantages and driving factors that promote airport digital transformation?
  • What are the challenges and barriers to airport digital transformation?
  • What are the main features that will drive the airport of the future?
  • What are the technology building blocks that mold a transformed airport?
  •  How does data drive airports towards digital transformation?
  • How effectively are airports using data? What is the current stage of digital transformation at airports?
  • What is the current status of airport technology adoption?
  • What processes at the airport are going digital? What is the impact of digital transformation on these processes?
  • What are the Key Performance Indicators (KPIs) that are tracked towards the transformational journey?
  • What are the objectives, advantages and driving factors that promote airport digital transformation?
  • How are airport IT budgets positioned with the emergence of digital strategies and initiatives?
  • How much does the airport industry look to invest in digital technology by 2023? 15. What are the top criteria that impact digital transformation business case?
  • What are the criteria that impact selection of a supplier in the procurement process?
  • Who are the major suppliers in the industry for each airport segment? Which companies are providing the disruptive technology?
  • What are the major mergers and acquisitions seen in the industry?
  • What are the major growth opportunities for suppliers in the industry?
  • What are the strategic imperatives suppliers have to adopt for success?

Table of Contents

Executive SummaryStudy MethodologyKey FindingsOverviewWhat is Digital Transformation?Phases of Airport Digital TransformationFrost & Sullivan Airport Digital Transformation FrameworkAirport Digital Transformation—Goals and StrategyAirport Digital Transformation—Vision AlignmentAirport Digital Transformation Operator VisionAirport Digital Transformation ImperativesMajor Objectives for Airport Digital TransformationAirport Digital Transformation—Facilitating FactorsAirport Digital Transformation—ChallengesAirport Digital Transformation PrioritiesTransformational Advantages for AirportsAirport of the FutureFeatures Driving Airport TransformationAirport CitySelf-service—Passenger JourneySelf-service—Passenger Journey (continued)Self-service—Travel EcosystemsSelf-service—Mobility IntegratorsPassenger Expectations from AirportTransition to Passenger-centric Business ModelAreas that Enhance the Passenger ExperiencePassenger Centricity—Digital Passenger JourneyTotal Airport Management (TAM)Foundation of Data Collaboration—A-CDMTransition From A-CDM to TAMAirport SustainabilitySustainability—Airport TargetsSustainability—Eco-efficient AirportDigital Transformation Technology Building BlocksTechnology Strategy Building BlocksDigital Platforms—Data SilosDigital Platforms—Open Source, Cloud-enabledDigital Platforms—BlueprintBig Data—Technology Strategy Building BlocksBig Data—Data Analytics MatrixBig Data—Implementation and Case Studies Big Data, Artificial Intelligence and AutomationCloud Computing—Technology Strategy Building BlocksData Security—Technology Strategy Building BlocksData Security—BiometricsData Security—BlockchainMobility—Technology Strategy Building BlocksAirport Digital Transformation Status QuoCurrent Status of Airport Digital TransformationCurrent Status of Airport Digital Transformation (continued)Digital Transformation Status by Technology AdoptionDigital Transformation Status by Technology Adoption (continued)Flow of Data through Data SilosImportance and Satisfaction of Digital TechnologiesDeployment of Digital TechnologyRate of Technology AdoptionDigital Transformation in Airport ProcessesDigital Transformation of Critical Airport Operational ProcessesPassenger Operations—Key FindingsPassenger Operations—Top KPIs and Datasets CollectedPassenger Operations—Future OutlookAirport Operations—Key FindingsAirport Operations—Top KPIs and Datasets CollectedAirport Operations—Future OutlookSafety and Security—Key FindingsSafety and Security—Top KPIs and Datasets CollectedSafety and Security—Future OutlookBaggage Operations—Key FindingsBaggage Operations—Top KPIs and Datasets CollectedBaggage Operations—Future OutlookInfrastructure Management—Key FindingsInfrastructure Management—Top KPIs and Datasets CollectedInfrastructure Management—Future OutlookAdministration and Finance—Key FindingsAdministration and Finance—Top KPIsAdministration and Finance—Future OutlookDigital Spending of AirportsRevenue and Passenger Growth CorrelationAirport Digital Transformation—IT BudgetsAirport Digital Transformation—IT Spending ForecastAirport Digital Transformation—IT Spending Forecast (continued)Supplier Ecosystem and Growth OpportunitiesAirport StakeholdersAirport Stakeholders (continued)Stakeholder Business Case CriteriaSelecting Technology and SupplierSupplier EcosystemLeading Owners for Key ProcessesDisruptor EcosystemMergers and AcquisitionsGrowth Opportunity—Data MonetizationGrowth Opportunity—Disruption ManagementGrowth Opportunity—Expansion into Adjacent SegmentsStrategic Imperatives for Success and Growth The Last WordThe Last Word—3 Big PredictionsLegal DisclaimerAppendixList of ExhibitsList of Exhibits (continued)List of Exhibits (continued)Key Market DefinitionsKey Market Definitions (continued)Key Market Definitions (continued)The Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy





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Release Date : 9-Dec-2014

Region : Global

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