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27 Oct 2021  |  Global  |  Frost Radar

Frost Radar™ for Economic Development: Global, 2021

Germany, Norway, and the United Kingdom Emerge as Global Leaders

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The Frost Radar™ for Economic Development determines a region's future growth and development potential measured by its ability to enhance the quality of life for its citizens. This report explores key strengths and weaknesses of the global economy through country-level assessments of growth and innovation initiatives and benchmarks each country on...

27 Oct 2021  |  Global  |  Market Research

Global Manufacturing Execution Systems (MES) Growth Opportunities

Paperless Shop Floors Drive the Evolution of Intelligent Machines in Process, Discrete, and Hybrid Industries

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The increase in volume of data within a shop floor and the complexity of networking within a plant requires systems that make the flow of data easy to handle. Manufacturing Execution System (MES), is considered the heart of data within the process, discrete, and hybrid industries. MES is the layer of controller software that connects the Enterpr...

Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees. Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and p...

30 Jun 2022  |  Global  |  Market Research

Global Airline and Tourism Growth Opportunities

Transformative Mega Trends and Industry Convergence through Airline Partnerships Drive Tourism Growth

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This Frost & Sullivan study investigates the relationship between popular tourist destinations and the airline agreements of their top carriers, identifying each destination’s primary source countries of international tourism. Europe topped the list of 10 destinations as the most popular tourist region in 2019, with 5 European countries having a fo...

A fundamental shift in consumer behavior has urged retail businesses to establish an omnichannel presence and rethink strategies. Growing inclination toward retail digitization and ultrafast order delivery drives the hyperlocal business model. About 68% of online shoppers prefer buying from platforms that offer fast shipping. In such a highly compe...

The Next Generation Healthcare Summit brought together a group of senior leaders of healthcare payer and provider organizations from June 13-15, 2018 at the Woodlands, outside of Houston Texas, to address key issues shared by their organizations. With many gains possible from payer-provider collaboration, there were lively discussions regarding sh...

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...

The labor market is constantly evolving and introducing newer forms of employment, such as the retired workforce, platform workers, crowd workers, and temporary workers. Changing market dynamics have shifted companies’ focus from hiring and training to leveraging non-permanent talent as this model offers optimal flexibility and lower fixed costs. ...

The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...