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This study analyzes and forecasts the Enterprise Content Management (ECM) software market in the Philippines during 2005. It discusses the key market drivers and restraints, and their impact on ECM software market in the Philippines. It provides revenue analysis by verticals and market segments, and also examines the competitive structure, and mark...

This study maps the customer behaviour and expectations of enterprises which have deployed and are using OCRM solutions in ANZ. The analysis highlights the key business challenges driving adoption of OCRM solution, vendor evaluation criteria and purchase decision making process, apart from identifying the most suitable vendor in the ANZ OCRM market...

This study maps the customer behaviour and expectations from CRM solution implemented in Malaysian enterprises. Further the study also assesses the most suitable vendor fulfilling customer criteria and challenges, alongwith a top of the mind vendor analysis in Malaysia CRM market.

This report covers the IVR market in great depth. Forecasts are provided by revenues, units, end user type, sales channel and port ranges. Pricing is broken out by hardware, software, speech component and service. Critical success factors are provide with a timeline of importance. Market vendors are analyzed by critical success factor and produc...

The Online Bill pay and EBPP or Electronic Bill Presentment and Payment market is rapidly growing. Consumers, Direct, Billers, and Financial Institutions have much to gain from the benefits of Online Bill Pay and EBPP. This is a great situation for the vendors of EBPP and Online Bill Pay software and the outsourcers of EBPP and Online Bill Pay so...

The enticement to cut costs, improve quality and focus on their core competency is driving companies to outsource non-core business processes to third party service providers. These third party providers leverage on their low cost structures, process expertise and resources to deliver these business benefits. Business Process Outsourcing (BPO) is f...

The interactive kiosk market is highly fragmented. There are many players in the space with very few market participants with any significant marketshare. The report has been divided into six segments based on vertical applications of kiosks. Each segment explores the various drivers, retraints, forecast, trends and geographic breakdown for that pa...

This issue of Vital Signs, released on May 24, 2011, discusses perspectives of different Frost & Sullivan analysts on recent noteworthy news items for various markets including Pharmaceuticals and Biotechnology, Medical Devices, Telehealth, and Medical Imaging.