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29 Jul 2025  |  Global  |  Customer Research
Contact Center Objectives and Investment Plans, 2025 to 2027
A Customer Perspective
In recent years, businesses have increasingly focused on employee engagement and brand loyalty, rather than customer experience (CX), as the primary drivers of success. However, in the next two years, improving CX has become the top priority again, followed closely by ensuring business continuity and optimizing operational efficiency and productivi...
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02 Apr 2019  |  North America  |  Market Outlook
Global Powertrain Outlook, 2019
Diesel Engine to Continue its Decline, E-Mobility and 48V to Boom, and Cleaner Gasoline Engine Technologies to Surface
This research service provides an in-depth analysis of powertrain technologies and the strategic imperatives of upcoming diesel/gasoline technology, technology roadmaps, and technology advancements. The study highlights current and future product plans of various manufacturers and their growth potential. Emission regulations are tightening across t...
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22 May 2026  |  Global  |  Customer Research
CX Growth Opportunities in the Manufacturing Industry 2025 to 2026
Customer Perspectives
Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...
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26 Sep 2017  |  Global  |  Market Research
Aerospace & Defence 4.0
IIoT Set to Fuel the Metamorphosis of Aerospace Innovation Across All Stages of the Manufacturing Value Chain
The Industrial Internet of Things (IIoT) is a powerful trend in the Aerospace & Defense (A&D) industry. This industry has been one of the forerunners in the IIoT maturity spectrum, having implemented sensor technology and computerized automation for several years in the recent past. Successful A&D companies are constantly innovating and are increas...
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20 Dec 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Connected and Autonomous Mobility in China, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
China’s autonomous and connected mobility market is undergoing a transition. The top challenges it faces include technical obstacles, such as perception technology and control algorithms; data privacy, protection, and security laws and regulations issued in the pre-autonomous driving era; and high manufacturing and operating costs. As a result, man...
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06 Aug 2025  |  Global  |  Market Outlook
Global Connected Truck Telematics Outlook, 2025
Intensifying Trade Wars, Reciprocal Tariffs, and an Uncertain Economic Outlook in Developed Regions Are Expected to Muffle Growth
With rapid advancements in connected technologies, particularly AI, the fleet management industry is undergoing a transformation. This year’s research delivers a comprehensive overview of the current market environment, emerging trends, and growth opportunities.AI is primed to dominate fleet management technologies in North America in 2025. The int...
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06 Aug 2019  |  Global  |  Market Research
Global Voice over Long-Term Evolution (VoLTE) Test and Monitoring Market, Forecast to 2023
VoLTE Deployments, Quality of Service (QoS) Concerns, and the Ability to Integrate Voice Into Cellular IoT Networks Will Drive the Market
In 2012, the telecom industry initiated the transition of voice services from the legacy 2G/3G circuits to the digitized Internet Protocol Multimedia Systems(IMS) based Voice over Long Term Evolution (VoLTE) platform, which offers increased bandwidth and better quality. Since then, a number of network operators have adopted the technology. Today, g...
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20 Jun 2022  |  Global  |  Frost Radar
Frost Radar™: Carbon Capture, Utilization, and Storage—2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The carbon capture, utilization, and storage (CCUS) market is in the growth phase, with many innovative technologies and business models being applied to remediate emissions at existing facilities. Most projects are in either a design or pilot phase (in operation but at a relatively small scale). Large-scale commercial operations in most cases are...
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09 Feb 2012  |  North America  |  Market Research
U.S. Mobile Advertising and Search Market
A Multi-billion Dollar Opportunity.
The U.S. mobile penetration levels are at the 90 percent mark. An increasing number of mobile subscribers are using various content services and applications on their devices, which opens up newer avenues for mobile advertising. Penetration of next-generation mobile handheld devices such as Smartphones and tablet PCs have opened up new possibilitie...
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20 Apr 2022  |  Global  |  Megatrends
Global Contactless Services Growth Opportunities
Post-pandemic Transformative Consumer Behavior Will Lead to Innovative Business Models
The severity of the COVID-19 pandemic and its impact has transcended all aspects of our day-to-day lives, and it is difficult the fathom the challenges faced by various business verticals. To reverse the apprehensions instilled in people’s minds with regard to personal hygiene and safety and return to the pre-pandemic stage of stability, businesses...
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