Search results for: 'manag fuels develop deceleration'

This strategic analysis is part of Frost & Sullivans continued coverage of the world media gateway marketplace. Through extensive primary and secondary research, this analysis provides enterprise media gateway equipment vendors, service providers, value-added resellers (VARs), systems integrators (SIs) and other market participants with detailed a...

This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influe...

This research service showcases existing, emerging and cutting-edge Neuromodulation technologies. The report studies the role of Neuromodulation in pain management, treatment of neurological, psychiatric, behavioural and other nervous system disorders; and maps changing trends from invasive to non-invasive technologies and the convergence of differ...

This research service provides a strategic analysis of the light commercial vehicle (LCV) telematics market in Europe. It discusses the penetration of fleet management solutions (FMS) in LCVs by country and fleet size. The study provides valuable insights regarding market dynamics, trends, challenges, outlook and the different packages offered by F...

This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each su...

The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

This study discusses a wide range of enhanced services and value-added applications including Internet call waiting and virtual voicemail, IP-based residential call management services (call waiting, caller ID, call forwarding, etc.), IP audioconferencing, IP videoconferencing, voice Web and voice portal services and IP Centrex services. The study ...