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This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market by ...

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...

The explosion of mobile devices has drastically changed how end users are accessing data and communicating today while quickly becoming alternative vectors for spreading malware or other malicious threats. This research service covers the global mobile endpoint security products market. It examines drivers and restraints for growth, pricing, distri...

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...

WLANs are an alternative to cabling a local area network (LAN). Most WLANs consist of client cards that are installed into workstations or portable computers and then those clients are connected to an external radio frequency (RF) transceiver called an access point. WLANs can also consist of peer-to-peer networks. This report covers wireless LAN eq...

This update focuses on recent developments in the Asia Pacific market for VoIP gateways. Coverage is similar to that of our quarterly world updates. Total shipments of VoIP gateway ports for the year 2000 are reported as well as revenues for the region. Forecasts are presented for the period 2000-2006, both overall and for the Carrier and Enterpris...

The operator services (OS) market is an industry having multiple facets. The most important aspect of wireline telecommunications is that it is losing revenues to wireless communication. The more people use wireless phones, the less they use wireline phones. This creates fewer opportunities for wireline providers to provision operator services. ...

This 104-slide research service encompasses an analysis of West and Central African mobile communications markets, specifically in Nigeria, Ghana, and the Democratic Republic of Congo. It includes an analysis of key market developments and trends, the market size in terms of revenue and subscribers, demand and competition. It also investigates the ...

This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive monitoring of the customers security environment, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. This ...