Search results for: 'Security in the contact center environment'

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

This study revolves around Generation Y in Europe (with a population of about 100 million) and their beliefs, attitude towards environment, personal mobility needs and vehicle preferences. Global events such as terrorism, economic recession, and climate change have shaped their beliefs, attitudes, and behaviour. Based on age, gender, education lev...

Consumer research study focussing on European Attitudes and Perceptions towards Sustainability, Environment and Alternate Powertrains. Sample of 2,648 consumers across Europe. The research study involved consumers 17 years and above with a good mix of both genders owning different vehicle segment cars.

The objective of this research service is to provide a market overview of connected fleets in Europe. Particular focus is given to fleet management systems (FMS) growth in Europe, and considers data from different fleet types and regions in order to prepare businesses for growth opportunities and to assess potential competition. An end-user analysi...

10 Sep 2019  |  Europe  |  Market Research

European Managed Security Services Market, Forecast to 2023

Threat Intelligence Drives Growth in a Post-GDPR Europe

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Key Issues Addressed

The information security profession across Europe has an unemployment rate of zero percent while the need for better cybersecurity across all industries has never been greater. Organised crime and state actors are targeting enterprises across Europe at a time when digital transformation initiatives are on the rise. Cybersecurity in the enterprise i...

The most significant trend in the global web security market is cloud migration. Enterprises are eager to transition to cloud-delivered solutions to reduce the cost and complexity of their digital defense. Cloud-based solutions allow organizations to seamlessly extend protection to mobile users and employees working from home, which has proven esse...

This Frost & Sullivan research service entitled European Residential Security Markets provides an overview of the trends and revenue for the residential security market pertaining to intruder alarms, security services and smoke detectors in Germany, UK, France, Italy, Spain, Scandinavia (Denmark, Sweden, Norway, Finland), Benelux (Belgium, Nether...

Data centers are becoming vital for various business functions in the modern world. For example, enterprises increasingly outsource their data operations to third-party colocation service providers. These providers’ ability to scale in terms of physical space, adequate power supply, cooling systems for servers and network connectivity, and effectiv...