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21 Nov 2024  |  Europe  |  Market Research
Customer Experience Management Services in Europe, Forecast to 2029
Higher Expectations for Services at Lower Costs Cause Customer Experience Management Providers to Innovate and Drive Efficiencies
Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...
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01 Nov 2021  |  Europe  |  Market Research
Growth Opportunities in the European UCaaS Market
Cloud Communications Services Shine in Addressing the Distributed Workforce
COVID-19 has wreaked havoc across Europe and worldwide. It has considerably impacted supply chains and commerce patterns, GDP growth rates, travel, employment and technology investments. In 2020, the European Union (27 countries) experienced a GDP decline of 5.9%; the Euro Area (19 countries) GDP declined by 6.3%; Spain and Italy were among those m...
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24 May 2012  |  Europe  |  Market Research
Western European Power Plant Services Markets
Shifting Fuel Mix Brings Opportunities for Fossil Fuel Power Plant Servicing
The Western European power plant services market is expected to experience solid growth as the market shifts from steam-fired power plants to gas-fired power plants in order to reduce carbon emissions and to achieve a more adaptive and flexible generating system. Revenue growth will be supported by more LTSAs sold to the new fleet of gas-fired powe...
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12 May 2020  |  Europe  |  Market Research
Strategic Analysis of European OEMs’ Connected Services and HMI Solutions
Telematics Services are Expected to Achieve a Penetration of 90% in Europe, While More Than 60% of Vehicles will have Wider (12.3+ inch) Infotainment Displays Controlled by Touch or Gestures, with AI-based Digital Assistants being Omnipresent, by 2025
Connected car strategy for the in-vehicle scenario covers 2 major domains—Connected Services and Human-Machine Interfaces (HMI)—apart from other domains that are also important. Each automaker’s portfolio defines its position in the fight to be a market leader in the connected car segment. This connected services and HMI study for the European reg...
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03 Feb 2020  |  Europe  |  Market Research
Voice of Customer Analysis on Automotive Connected Services—Europe, 2018
Understand Consumer Perceptions, Technology Preferences, and Expectations for the Future
The scope of the research study is to evaluate the current use of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services among respondents in Europe. In addition, this study will also focus on customer analysis bifurcation by vehicle segment type acros...
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21 Oct 2016  |  Europe  |  Market Research
European Hazardous Waste Management Services Market
A Circular Economy is Expected to Create Growth Opportunities for Better Source Segregation of Hazardous Waste
This research service covers the European hazardous waste management services market that is likely to generate a revenue of $10.54 billion in 2016 and is expected to register a compound annual growth rate of 2.6% from 2016 to 2021. The study contains segmentation breakdown by treatment methods, such as recycling, thermal treatment, other hazardous...
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25 Jul 2017  |  Europe  |  Market Research
Open Data Strategies of Real-time Cities
Commitment and Pragmatism Make Moscow a 'Must' on Smart City Innovation Watch-lists
This market insight is part of Frost & Sullivan's Real-time Cities Research Program. In recent years, it has become evident that cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. To become true real-time cities, they strive to do more than simply publish existing i...
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04 Aug 2016  |  Europe  |  Market Research
European Municipal Waste Management and Recycling Services Market
EU Targets of 50% Recycling Sets the Foundation for Circular Economy
This analysis covers the European municipal waste services market which is expected to grow at a compound annual growth rate (CAGR) of 2.8% from 2016 to 2021. The study contains segmentation breakdowns by treatment methods such as recycling, incineration, biological treatment, and landfilling. It also highlights the latest trends, drivers, and rest...
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03 Mar 2022  |  Europe  |  Frost Radar
Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...
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10 Feb 2022  |  Europe  |  Tracker
Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Rapid Migration to CCaaS Solutions in Europe Capturing the Power of Seamless Customer Journeys
This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...
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