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The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

While the level of interest in the Internet of Things (IoT) has been on the rise among enterprises on a global scale in the transport and logistics sector, many of them face challenges in defining use cases that enable them to generate new sources of revenue. There is a need to gain new capabilities in terms of domain expertise and technical know-h...

As global economies grow manifold, people's standards of living will rise, challenging traditional utilities' business models. Global Mega Trends are disruptive forces that have far-reaching impact on several industries including power utilities. As a result, it is essential for utility companies to adopt a well-balanced strategy, strengthen existi...

From traditional incandescent lamps to compact fluorescent lamps (CFL) to light-emitting diodes (LED) and laser diodes (LD), the lighting market has come a long way in the last 10 years. With growing LED adoption and increasing smart solutions, leveraging Internet of Things (IoT) and Light Fidelity (LiFi), the lighting market is going through a pha...

Frost & Sullivan defines the “Outbound Systems” as hardware and software or software-only solutions that facilitate the placement of large volumes of outbound calls in contact centers. For the purpose of this study, contact center outbound dialing systems are defined as products that offer any individual or combination of outbound dialing capabilit...

This study looks at the current state of play in the Australian Smart Water Systems market. It looks at the overall size and growth rates of the market and discusses key drivers and restraints impacting the development of the market. Additionally, it analyses the competitive structure of the market and discusses the overall trends that are shaping ...

With stiff competition in the telecommunications space, along with eroding margins due to the presence of Over-the-Top (OTT) participants providing communication services, operators have been looking for additional revenue streams to boost both their top line and bottom line. Realizing this, Frost & Sullivan has published a study documenting the ac...

Innovations in logistics are aplenty with APAC fueling a lot of this activity from its home ground. From self-running trucks to automated contracts, the supply chain is ripe for innovation and homegrown APAC start-ups are plowing the way. The market is seeing the rise of these new breed of participants along key future themes, including artificial ...

This research service provides an overview on Artificial Intelligence (AI) applications in the Asia-Pacific (APAC) market. It also includes an analysis of the different roles played by AI service providers and identifies the strategic imperatives for growth opportunities in this space. Artificial Intelligence is increasingly penetrating into all a...