Search results for: 'does collection'

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

The payment ecosystem was targeted in 2014 by many different types of attacks, including security and data breaches exploited for the purpose of collecting sensitive information. This is a global threat and no countries can argue to be completely safe. A global security initiative and common rules could have a positive impact and help deter fraudst...

The revolution of smart cities and smart services has created a new set of data that are collected on a daily basis to facilitate individuals’ lives. Governments have started to propose administrative services for citizens to facilitate their interactions and to reduce management costs. However, having such services have generated new opportunities...

The Frost & Sullivan Q1 2011 Vulnerability Tracker is compiled from various public sources to analyze the vulnerability landscape from 2000 to the present. Vulnerability data is collected, queried, and segmented, resulting in a wealth of information that is intended to provide qualitative commentary on the research industry and to recognize the mos...

The Frost & Sullivan Q2 2011 Vulnerability Tracker is compiled from various public sources to analyze the vulnerability landscape from 2000 to the present. Vulnerability data is collected, queried, and segmented, resulting in a wealth of information that is intended to provide qualitative commentary on the research industry and to recognize the mos...

This analysis covers the European municipal waste services market which is expected to grow at a compound annual growth rate (CAGR) of 2.8% from 2016 to 2021. The study contains segmentation breakdowns by treatment methods such as recycling, incineration, biological treatment, and landfilling. It also highlights the latest trends, drivers, and rest...

M2M is a technology that allows 2 or more intelligent machines to communicate with each other without human intervention via a communication network. Once data is transmitted over the network, it is collected for analysis and assessed properly to extract essential information. M2M technology has been predominantly used in telematics applications. M...

In this customer research service, Frost & Sullivan measures consumer airline usage in order to define segments and profiles of air traveler types. The aim is to understand user knowledge of frequent flyer programs as well as satisfaction rates with current airline programs. The research also explores airport accessibility and the main methods of t...

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support / help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market b...