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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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24 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: Global NAC Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As part of Frost & Sullivan’s ongoing research on the Network Access Control (NAC) market, this is the first edition of Frost Radar™ – Global NAC Market. NAC products and services allow enterprises to see and control the myriad endpoints that are trying to connect or are already connected to corporate networks. Pre-defined policies, and regular pat...
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17 Aug 2022  |  Asia Pacific  |  Market Research
5G Monetization and Adoption Strategies in Asia-Pacific
Greater Technological Convergence Can Unlock the Transformative Power of 5G
The Asia-Pacific (APAC) 5G market generated revenue of $6.59 billion in 2021, and it is likely to reach $35.22 billion in 2026, increasing at a compound annual growth rate (CAGR) of 39.8% from 2021 to 2026. Market focus is shifting even more towards growing the enterprise segment, which makes commercial sense. 5G monetization in APAC for both the c...
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07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
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28 Aug 2014  |  Europe  |  Market Research
European HEMS and BEMS Market
Technological Advancements and Compliance with EU Directives Drive Double-Digit Growth
Driven by technological advancements, cost reductions, and stringent EU regulations for improving energy efficiency in buildings, the HEMS and BEMS markets are collectively expected to cross $2 billion in revenue by 2018. Growing demand for an integrated solution for communication between sub systems or machine-to-machine interaction has made the m...
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11 Jun 2020  |  Global  |  Technology Research
2020 Technology Convergence Scenarios
The ‘2020 Top Convergence Scenarios’ is a powerful technology foresighting research built on the ‘Top 50 Emerging Technologies & Growth Opportunities’ program. Both outputs are offerings of the TechVision group, the global emerging technology, innovation, and convergence-focused practice of Frost & Sullivan. This deliverable analyzes the Top 50 em...
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06 Feb 2024  |  Global  |  Market Research
Insights for CISOs 2023 Annual Compendium
An Actionable Guide to Help CISOs Select Security Solutions
As in the previous years, the threat landscape and nature of cyber attacks evolved rapidly in 2023. Changing enterprise and working trends that kickstarted with the pandemic continued to bring complexity, operational challenges, and security concerns for Chief Information Security Officers (CISOs) throughout 2023. Frost & Sullivan s Cybersecurit...
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19 Feb 2024  |  Global  |  Market Research
Global Drone Civilian Infrastructure Inspection Growth Opportunities
Advancements in AI Technology Propel UAS Adoption in Infrastructure Inspection
This Frost & Sullivan research service is focused on analyzing the segment of infrastructure inspection within the commercial drone market, highlighting the use of drone systems for inspection work, mainly civilian infrastructure, such as bridges, powerlines, and roads. This study focuses on how current global trends are shaping this market and...
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03 Apr 2024  |  Global  |  Market Research
Insights for CISOs Mobile Threat Defense Solutions
Growth Opportunities for Expanding Mobile Device Protection
This insight details trends and main concepts surrounding mobile threat defense (MTD), specifically for CISOs. It discusses the impact that evolving work methods, specifically bring-your-own-device (BYOD), has had on mobile security importance and the requirements CISOs should look for in a MTD solution. Additionally, some prominent MTD vendors wil...
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10 Jun 2024  |  Global  |  Market Research
Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange
The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, contact center thought leaders...
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