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The Next Generation Healthcare Summit brought together a group of senior leaders of healthcare payer and provider organizations from June 13-15, 2018 at the Woodlands, outside of Houston Texas, to address key issues shared by their organizations. With many gains possible from payer-provider collaboration, there were lively discussions regarding sh...

The convergence of real-time payments (RTP) infrastructure, embedded finance (EF) rails, and banking-as-a-service (BaaS) platforms is fueling the next generation of digital financial services. Through API ecosystems, these platforms enable financial capabilities—such as lending, payments, know-your-customer (KYC), and treasury automation—to be inte...

23 Nov 2021  |  North America  |  Frost Radar

Frost Radar™: Global Indoor Air Quality Systems, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global indoor air quality systems market is fragmented, with a healthy mix of traditional HVAC service providers, air purifier manufacturers, and start-ups offering air quality monitoring and air purification solutions. Companies have distinguished their products and services by developing next-generation technologies to tackle the impact of po...

The growth trajectory of the global life sciences industry has benefited from a combination of novel technologies such as CRISPR-Cas9, microbiome and single-cell, relaxation of entry barriers in markets like China, and better-defined regulatory frameworks around next-generation therapies and companion diagnostics. A common denominator of growth a...

The global penetration rate for smart metering is forecast to increase from just over 40% at the start of 2022 to 65% by 2030. This growth will lead to an increased demand for meter data management (MDM) software. First-generation meters largely focus on basic functions such as billing and time-of-use pricing. With the growth of decentralized energ...

This study analyzes the global truck retailing digital transformation market. Truck retailing and its business model is obsolete and is ready for an overhaul. Digitization will be the solution to help drive change in the truck retail business model and the strategies of leading OEMs/dealers. Digitalization in truck retailing will impact 5 key areas...

This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...