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28 Jun 2019  |  Global  |  Technology Research
Phygital: Redefining Customer Experience Across Physical and Digital Channels
An Overview of Smart Packaging Applications Transforming the Retail and Packaging Sector
There is lot of buzz around phygital (physical plus digital) and Internet of Things (IoT) connected ecosystem. With the evolution of new-age technology, which is built on the foundation of connectivity, efficiency, and increased automation. The retail and packaging industry is gradually moving toward the phygital world. Phygital combines the strate...
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22 Jan 2015  |  Global  |  Market Research
Are Digital Transactions Secure Enough?
The Need to Create a Set of Common Rules for Global Payment to Minimize Fraud and Hacking
The payment ecosystem was targeted in 2014 by many different types of attacks, including security and data breaches exploited for the purpose of collecting sensitive information. This is a global threat and no countries can argue to be completely safe. A global security initiative and common rules could have a positive impact and help deter fraudst...
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29 Apr 2022  |  Global  |  Market Research
Insights for CISOs: Digital Forensics
3 Actionable Steps to Grow Security Maturity
The growing volume and complexity of attacks are a major concern for businesses, governments, academic institutions, and non-profits. Media increasingly report cyberattacks with consequences ranging from ransomware payment to large-scale critical infrastructure disruptions. Although there are countless examples of such events, cybersecurity experts...
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14 Nov 2025  |  Global  |  Market Research
Non-Human Identity Solutions, Global, 2024–2030
Non-Human Identity is Experiencing Transformational Growth Due to Rapid Digitalization and AI-Driven Transformation
The NHI market is experiencing rapid acceleration as enterprises confront the exponential rise of machine identities across multi-cloud, DevOps, and AI-driven environments. With ratios of machine-to-human identities exceeding 17:1 in large organizations, this surge has been fueled by widespread cloud adoption, automation pipelines, and the prolifer...
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16 Feb 2026  |  Global  |  Market Research
Building Technologies and Services Growth Opportunities in the Data Center Vertical, Global, 2025
Smart Infrastructure, Advanced Cooling, and Digital Integration are Transforming Global Data Centers
The building industry is undergoing a transformative shift driven by digitalization, sustainability imperatives, and integrated smart systems. Emerging trends such as advanced automation, data-driven operations, and energy optimization are redefining how buildings are designed, managed, and maintained. These developments intersect significantly wit...
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19 May 2025  |  Global  |  Market Research
CX Leaders Navigate Disruption in a New Era of Customer Contact
Analyst Perspectives from Frost & Sullivan’s 2025 Customer Contact East MindXchange
The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...
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07 Nov 2024  |  Global  |  Market Research
Growth Opportunities in the Generator Service Market, Global, 2024 2034
Digital Advancements are Driving Transformative Growth Opportunities
This Frost & Sullivan analysis examines the increasing demand for generator services due to the growing need for generators in the commercial and industrial sectors as well as the factors that will drive or limit the market in the next ten years. The demand for power and the growing awareness among customers about the advantages of digital solution...
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18 Jun 2019  |  Asia Pacific  |  Market Research
Digital Transformation in the Australian Water and Wastewater Market, Forecast to 2022
Two-speed Transformation Expected as Large Customers Innovate Faster than the Rest
The key factors that promote digital transformation in Australia's water and wastewater market are: increasing need for optimising performance and efficiency, focus on customer service improvements, billing revenue and accuracy, and the need to reduce non-revenue water loss. This study investigates the digitalisation of the water and wastewater mar...
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13 Feb 2024  |  Global  |  Market Research
Top 10 Growth Opportunities in Commercial and Public Security, 2024
Digitalization and New Applications Drive Demand
Digital transformation has been a recurring theme for the commercial and public security industry for more than a decade, and rapid technical developments are not showing any sign of slowing down. All facets of the security operations including physical security, logical security, identity security, and cybersecurity systems are digitizing, integra...
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26 Mar 2024  |  Global  |  Frost Radar
Frost Radar™: Customer Experience Management in Asia-Pacific, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as custome...
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