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This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

This strategic analysis is part of Frost & Sullivans continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and tr...

This research covers the global market for digital signage systems. Detailed world market trend analysismarket drivers, market restraints, technology trends, vertical analysis, and pricing analysisare provided in this research. Detailed unit shipment and revenue forecast is provided for: the total market, digital signage displays market, digital ...

This research deals with the global market interactive kiosks. Detailed global market trend analysis including drivers, restraints, technology trends, and pricing analysis are provided for global interactive kiosks markets. Detailed revenue and unit shipment forecasts are provided for the global interactive kiosks markets, broken down by verticals ...

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...

This report is an update on the European market for VoIP gateways. The analysis is based on the format used for our quarterly world updates. Total shipments of VoIP gateway ports for the year 2001 are reported as well as revenues for the European market. Forecasts are presented for the period 2000-2006, both overall and for the Carrier and Enterpri...

28 Dec 2015  |  North America  |  Market Research

Public Safety ICT in the North American Smart City

A $10-billion Opportunity in 2016–2020

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AAs part of the transition to Smart Cities, municipal leaders have embraced technological solutions for public safety priorities in the field of law enforcement, emergency response, and courts and corrections. Many of these departments in the United States and Canada use outdated systems and protocols that are cumbersome and inefficient. ICT provid...