Search results for: 'enterprise api'

Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

Digital transformation has already become imperative for enterprises to gain a competitive edge. Enterprises, ahead in the digital transformation curve, are driving business transformation and innovation through the adoption of digital technologies such as cloud computing, Internet of Things, mobility, and analytics. Data traffic is increasing rapi...

11 Jan 2017  |  North America  |  Market Research

Vulnerability Management (VM)—Global Market Analysis

Adding Actionable Intelligence to Network Scan Technology

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A vulnerability assessment (VA) runs a script of known vulnerabilities against an endpoint. Vulnerability management (VM) is the formal reporting and prioritization of what is found after the scan. In 2016, VM vendors achieved $768.3 million in licenses, appliances, and related services; representing an improvement of 13.4% over 2015. VM vendors a...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Frost & Sullivan defines managed services as subscription-based services in which a third-party provider contributes technology, infrastructure, and expertise; the enterprise and provider generally share control and oversight of application performance. Early managed services allowed enterprises to offload routine management tasks, but today’s comp...

28 Sep 2015  |  Asia Pacific  |  Market Research

End-User Perspectives on the SEA RIS/ PACS Market

Next-generation Imaging IT Needs Will Focus on Interoperability

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Picture archiving communication systems (PACS) were a real game changer 3 decades ago when, in combination with radiology information systems (RIS), they enabled rapid digitalization of medical imaging data. Today, Southeast Asia again stands at the brink of transformation as RIS PACS enter their second or third generation of deployment. In an effo...