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Unit estimates and forecasts are presented in terms of installed unified communications-as-a-service (UCaaS) users (also referred to as seats), roughly equivalent to software licenses as of the end of any given calendar year. Users with multiple endpoints (e.g., IP desktop phones or PC, browser, and mobile clients) have been counted only once.Reven...

20 Oct 2022  |  Latin America  |  Market Research

Growth Opportunities in Global Audio Streaming Services

Digital Streaming Platforms Revolutionizing the Consumption of Music, Podcasts, and Audiobooks

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In 2021, the global audio streaming services market earned revenues of $31.35 billion, which is up 18.8% when compared to 2020. Growth in 2021 resulted mainly from the great popularity of audio streaming platforms and subscription models, broader availability of fast-speed connections with low latency (e.g., 5G), expansion of these services to ...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

The Latin America and Caribbean (CALA) UCaaS market exhibited a strong, double-digit performance in 2019, in terms of both users and revenue. Future growth is expected and forecast in the double-digit range and will be driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technology co...

06 May 2022  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications as a Service Market in Latin America and the Caribbean, 2022

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The Unified Communications as a Service (UCaaS) market exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in Latin America and the Caribbean (CALA) to support remote communications and collaboration among their employees. Solid economic GDP growth across the region contributed to...

The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified co...

This research service analyzes the performance of light vehicle automotive segment and dealership activities based on the prevailing conditions in select Central American and Caribbean markets, such as Puerto Rico, Panama, Jamaica, Costa Rica, Dominican Republic, Guatemala, and El Salvador. This research service considers how markets have evolved ...

The Colombia business data communication services market analysis includes wide area network strategic services, such as multiprotocol label switching (MPLS), carrier Ethernet services, and dedicated internet access (DIA). MPLS services constitute nearly 62% of the total data communication services market with Ethernet and DIA making up the remaini...

The infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) market is experiencing rapid growth in Latin America. As in the rest of the world, cloud infrastructure and platforms form the foundation for digital economies. Over the past decade, they have driven technological modernization, from the migration of applications and data to th...