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Covers the evolving business long distance services market in the U.S. Areas of coverage include U.S. business voice traffic over the PSTN and VoIP. Revenue is forecast for international and domestic calling, as well as, inbound and outbound.

Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...

The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...

This report details the wholesale long distance voice market in the United States. Qualitative discussions and quantitative measurements are offered to readers, along with challenges and strategic recommendations. Furthermore, the total market is divided into five segments: inter-LATA services, international outbound services, toll free services,...

Data from Frost & Sullivan's IT Decision Maker survey shows that government communications are entering a decisive new phase. The research finds that modernization is moving beyond routine technology replacement. Agencies now want communications platforms that improve public services, support employees, strengthen trust, and deliver measurable outc...

Frost & Sullivan defines the “Outbound Systems” as hardware and software or software-only solutions that facilitate the placement of large volumes of outbound calls in contact centers. For the purpose of this study, contact center outbound dialing systems are defined as products that offer any individual or combination of outbound dialing capabilit...

Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...

Unit estimates and forecasts are presented in terms of installed unified communications-as-a-service (UCaaS) users (also referred to as seats), roughly equivalent to software licenses as of the end of any given calendar year. Users with multiple endpoints (e.g., IP desktop phones or PC, browser, and mobile clients) have been counted only once.Reven...

This market insight research service calls attention to opportunities in the thermoplastic elastomers market in India. This service discusses the latest market trends and examines the markets overall potential. In addition, an in-depth analysis of the competitive landscape and the market participants is offered. Forecast estimates, market drivers...