Search results for: 'osscs 2014'

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Singapore’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

This research service presents a strategic analysis of the automotive aftermarket in Turkey. The market is expected to diversify with the entry of new competitors, exhibiting a steady compound annual growth rate (20142021) driven by rising vehicles in operation and increasing average vehicle age. This research includes findings produced by Frost &...

01 Apr 2015  |  Global  |  Market Research

Global Marketing Automation Software Market

Marketing Automation Evolves into a True Cross-Channel Marketing Suite

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The global marketing automation market continues to show phenomenal growth. This study discusses two end-user segments: small and medium-sized businesses (SMB) and large enterprises. The regional forecast spans North America, Latin America, Europe, the Middle East and Africa, and Asia-Pacific. Market drivers and restraints are ranked and explained....

Brazil is the seventh largest economy in the world with a GDP of $2.233 trillion in 2012. Economic growth declined sharply in 2012 due to low domestic and exports demand. In an effort to revive the economic growth, the government initiated policies in 2012 to reduce energy costs, restructure oil royalty payments, and strengthen investment in infras...

This study investigates the OEM go-to-market strategy for automated cars as compared to non-automotive efforts such as Googles. Key automakers and potential new entrants are looking to make driverless vehicles a reality by 2020. An overall philosophy towards automated cars is provided, focusing on a targeted level of automation and introduction ti...

25 Jun 2015  |  Asia Pacific  |  Market Research

Asia-Pacific Advanced Persistent Threat (APT) Solutions Market

The Fight Against Zero-day Attacks is Driving Adoption in Critical Industries

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This study analyzes the advanced persistent threat (APT) solutions market in Asia-Pacific and addresses the security technologies used to mitigate advanced malware exploiting zero-day vulnerabilities in an operating system or application. The market is in the nascent growth stage and is highly fragmented, with many vendors offering various solution...

01 Apr 2015  |  Global  |  Market Research

Analysis of the Global Business Aircraft Market

Waiting for Stable Economic Recovery

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The Great Recession has changed the business aircraft business model. In 2007, virtually every type of business aircraft usage was said to be growing. The scene with the big 3 auto executives admitting to Congress that they had all arrived in their company business jets to ask the American people for money helped seal the fate of the business air...