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04 Jun 2015  |  Global  |  Megatrends
The Global Future of Work—The Future Labor Force
Impending Demographic Shifts are Shaping 2025's Labor Outlook
The Global Future of Work—The Future Labor Force investigates emerging Mega Trends shaping 2025's labor market outlook. Analysis includes social implications, such as the size and composition of the future labor force; economic implications, such as wage and benefits comparisons; and political implications, such as international labor goals and his...
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29 Jul 2025  |  Global  |  Customer Research
Contact Center Objectives and Investment Plans, 2025 to 2027
A Customer Perspective
In recent years, businesses have increasingly focused on employee engagement and brand loyalty, rather than customer experience (CX), as the primary drivers of success. However, in the next two years, improving CX has become the top priority again, followed closely by ensuring business continuity and optimizing operational efficiency and productivi...
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22 Apr 2022  |  Global  |  Customer Research
UCC Investment Priorities for 2022 and Beyond
IT Decision Makers Reveal Investment Plans for the Next Normal
In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...
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21 May 2025  |  Global  |  Megatrends
Trend Opportunity Profile Series: Economic Trends (3rd Edition)
Key Transformations in Customer Experience and Shopping Platforms Enabling Growth and Innovation to 2030
This series offers an overview of the economic risks and transformative trends adopted by countries globally, leading to a better business and economic environment and creating direct opportunities for major sectors such as healthcare and medicine, industrial, technology, supply chain and logistics, energy, food and agriculture, mobility, business ...
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29 Jul 2022  |  Global  |  Customer Research
Digital Trends in Education–2022 Investment Plans Address Talent Shortage and Remote Learning
Adapting to Meet the Needs of Modern Students
Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students’ experience. COVID-19 unmasked this sector’s lack of preparedness to address the sudden need f...
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30 Mar 2023  |  North America  |  Customer Research
2023 UCC Buyers’ Perspectives
Digital Technology Investment Plans are Strong Amid Trying Macro Conditions
As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporti...
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25 Jan 2023  |  Global  |  Megatrends
Evolving Expectations of the Future Workforce: Focus on Millennials and Gen Z
Demographic Shifts and Transformative Mega Trends Drive Workforce Transition
Companies must understand and analyze how the future workforce will transform due to rising global uncertainties, technological advancement, multigenerational contribution, growing climatic concerns, and other similar factors. This study explores the future workforce and assesses which generation will drive the work trend, generational work expe...
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24 Dec 2021  |  Global  |  Market Research
When Blockchain and IoT Work Together: Reappraising the Promises and Pitfalls
Understanding the Convergence and Moving Past the Hype to See Real Value and Growth Opportunities
This study serves to explain how Blockchain and IoT can work together, what each technology is, how it works, how they integrate together, and example use cases. • Blockchain and IoT represent two collections of technologies with tremendous potential to improve and optimize businesses operations and daily life, but despite the heralding of a new ...
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25 Aug 2023  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond
Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace. The next ph...
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08 Apr 2021  |  Asia Pacific  |  Market Research
Transport & Logistics Sector to Fuel Thailand’s Connected Trucks Telematics Market
Understanding Fleet Operators’ Perceptions, Switching Behaviour, and Willingness to Pay Unlocks Future Growth Potential
The telematics market in Thailand has evolved over the years and gained a lot of momentum. After an increase in the number of road accidents and lives lost in commercial vehicle accidents, Thailands government enacted strict regulations for safety and operation that include telematics system installation on trucks and tractor-trucks used for transp...
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Special Price $3,712.50 save 25 %