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Hailed as the European Unions growth champion in 2019, Poland experienced significant economic contractions in 2020. A resurgence of COVID-19 caused a double-dip in countrys GDP growth rate. The economic risks associated with COVID-19 restrictions persisted in early 2021 as the second wave of the virus swept the country. Will Poland return to its p...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Industry-wide fleet average CO2 emission targets for 2025 have been set to be 15% lower than 2020 levels, while 2030 levels will be 37.5% lower than 2020 levels. These targets are more stringent and are for cars only (separate targets are set for LCVs). Once the focus area for emission reduction, developments in IC engines no longer play an inte...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

23 Aug 2019  |  Europe  |  Market Research

Strategic Insight into the Global Autonomous Shuttle Market, Forecast to 2030

Autonomous Shuttles to Constitute 50% of the DRT Market; Cost Considerations, Fleet Efficiency, and Wide-Ranging Use Cases as the Key Driving Forces

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The advent of new mobility services such as carsharing, bikesharing, ridesharing, ride hailing, and demand responsive transit (DRT) has brought the concept of shared mobility to center stage. Growing environmental concerns, congestion, lack of parking, vertical expansion in most emerging cities, and smart city initiatives have spearheaded a new rev...