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The European UCaaS market is at an inflection point. Organizations are rethinking work styles, accelerating digital transformation, and redefining the role of communications in the modern enterprise. Hybrid work, mobility, and rising user expectations are reshaping demand. Employees now expect frictionless communication across devices, networks, an...

This Frost Radar™ examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can ...

Most parts of Europe face recurring droughts as below-average rainfall combined with heatwaves exacerbate water stress. The latest revision of European Union wastewater directives has driven nations to invest in tertiary treatment of wastewater and proactively encouraged water reuse to meet agricultural and industrial water demand. This includes me...

Europe’s public-transit fare systems are moving away from cash, paper tickets, and closed-loop cards. Riders now hold an account, and the system works out the best fare after the journey, whether they pay with a bank card, a phone, or an app. Three forces drive demand: aging equipment that needs replacing, national and regional schemes that bring m...

07 Aug 2020  |  Europe  |  Frost Radar

Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

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European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and del...

The sophistication of cyber threats, the growing attack surface, and the cybersecurity talent shortage are the strongest drivers of demand for managed security services. In addition, there is an overdue need for organizations to transform their security practices. An outsider with experience serving multiple clients across several verticals is well...

The sophistication of cyber threats, the growing attack surface, and the cybersecurity talent shortage are the strongest drivers of demand for managed security services. In addition, there is an overdue need for organizations to transform their security practices. An outsider with experience in serving multiple clients across several verticals is w...

The increasing media attention to mobile security issues, BYOD adoption along with the GDPR and PSD2 regulations are some of the key factors that drive the demand for MTD solutions. Besides, there is an overdue need for organizations to secure their mobile endpoints. The disproportionate attention to desktop and mobile security has left the importa...

The Russian and CIS nations constitute a unique and diverse part of the connected truck telematics market, and these countries include Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan. Several local and international telematics companies serve the Russian and CIS connected truck telematics market....