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Sustainable living, green environment, zero waste goals, zero carbon emissions, and circular economy are gradually becoming key themes in the agendas of governments and private organizations the world over. As economies progressed with rapid industrialization, globalization, technological innovations, better standards of living and improved consume...

Consumers, especially in the Western world, are looking for clean-label products. Circular economy is a key enabler for environmental friendly products, and reverse logistics, as a method to integrate the consumer in the upcycling and production cycle, is reinforcing this potential marketing aspect. Reverse logistics is the process of collecting...

29 Nov 2022  |  Global  |  Technology Research

Coatings for Carbon Capture: Technology Growth Opportunities

Carbon Emission Mitigation from Non-point Sources Drives Development of Carbon Capture Coatings

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Growing industrialization and urbanization have raised carbon dioxide in the Earth’s atmosphere from 393 parts per million (ppm) in 2012 to 414 ppm in 2022. As carbon emissions rise, so does the focus of governments and carbon capture and storage firms to develop novel strategies to mitigate carbon emissions. Regulatory bodies are expected to conti...

Automotive seating is a mature market. Original equipment manufacturers (OEMs) need to design all passenger cars with seating systems, ensuring that the automotive seating market has never-diminishing demand. The seating market in Japan has traditionally been a complex network of OEM-supplier-Tier II relations owing to the traditional “keiretsu” sy...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

The retail-distribution segment in the North American automotive parts aftermarket comprises four main retailers and distributors, namely, AutoZone, Advance Auto Parts, National Automotive Parts Association (NAPA), and O’Reilly Auto Parts. In addition, it also has distributors and mass merchants, such as the Canadian Tire Corporation, Inc., Uni-Sel...

Asia-Pacific Hosted IP Telephony and UCC Services market entered into fast-moving stage for the first time in the following aspects including the varieties of services available in the market increased across all countries. Increasing awareness and demand of cloud services is also driving the migration from CapEx to OpEx model. This research study...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Environmental risks are expanding the role of security technologies beyond traditional asset and perimeter protection. Climate-related disasters, pollution, environmental crime, biodiversity loss, infrastructure disruption, and growing sustainability requirements are increasing the demand for technologies that provide real-time visibility, incident...