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This edition of the IT, Computing and Communication Technology Opportunity Engine showcases 16 emerging technology innovators advancing intelligent automation, cloud-native infrastructure, connected ecosystems, enterprise integration, next-generation networking, and AI-powered digital transformation. The edition highlights innovations spanning smar...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as well as ...

Cloud forms a critical part of the digital transformation efforts of enterprises worldwide. Cloud infrastructure, platforms, and applications extend the benefits of flexibility, scale, and cost to IT and business teams. Yet, year after year, we find that organizations report managing costs in the public cloud as a major challenge. Consequently, int...

Cloud adoption continues at a breakneck pace globally, transforming how businesses develop and deploy applications. In the wake of accelerated digital transformation and the rise of containerized and serverless architectures, organizations face a fundamentally expanded attack surface in the cloud. Traditional perimeter and on-premises security mode...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Artificial Intelligence, Generative AI, Edge AI. These technologies empower users to provides visual development tools, and business process management features, enabling rapid deployment of applications. This flexibility hel...

Adoption of cloud workload protection platforms (CWPP) is rapidly increasing as more organizations migrate their workloads to the cloud, embrace cloud-native technologies, and accelerate cloud IaaS spending growth. The need for real-time threat detection and response and better vulnerability management requires organizations to implement CWPP to ad...

The North American cloud contact center market is in a mature stage with a diverse set of suppliers; the enterprise market consists of a growing subset of suppliers. The Growth and Innovation leaders on the Frost Radar met key criteria, such as longevity of offerings in North America, consistent and increasing growth, strong go-to-market strategie...

Modern cloud-native security requires a paradigm shift to a shift-left model to protect applications by moving security closer to identified dynamic workloads and applications based on attributes and metadata, such as labels and tags. It requires early security integration and throughout the ADLC (instead of injecting security into later life cycle...