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Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenarios. Firms are increasingly launching new and disruptive services in the market to differentiate themselves from the rest. On the other hand, end...

Carrier Ethernet continues to be the de facto wide area network (WAN) connectivity service choice among businesses of all sizes, due to the benefits it offers: scalability, reliability, and cost efficient bandwidth. U.S. Business Ethernet market revenues exceeded $6.5 billion in 2018. Frost & Sullivan defines business carrier Ethernet services as...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact cen...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

Global economic conditions in Q2 2026 are defined by heightened geopolitical stress, energy market volatility, and supply chain and trade disruptions. The outbreak of the US–Iran conflict has altered the global growth trajectory, trimming roughly 0.3 percentage points from annual expansion (compared to 3.4% in 2025) and pushing Q2 2026 growth to it...

Prolonged geopolitical uncertainty, elevated energy costs, and persistent supply chain and trade disruptions define global economic conditions in Q3 2026. The US-Iran conflict has materially weakened the global growth trajectory, shaving 0.6 percentage points from the 2026 outlook (vs 3.5% in 2025) and slowing global GDP growth to 2.5% in Q3 2026, ...

Service providers face competition from application providers, such as over-the-top video services providers. Instead of relying entirely on Net Neutrality to work in its favor, service providers are considering new applications that could offer new sources of revenues. How vendors enable service providers overcome this challenge could be an import...

Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific ...