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The in-vehicle entertainment industry is going through a dynamic shift. Audio entertainment in the passenger vehicle is no longer limited to music playback through multiple sources. The rise of ADAS/AD and SDVs have made audio a critical part of the passenger vehicle. Audio developers must now cater to ADAS/AD safety alerts, chimes, entertainment, ...

The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...

Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...

The global semiconductors industry registered growth in 2020 after declining by 12.0% in 2019. Growth in 2020 was attributed to the increasing sales of notebooks, tablets, and datacenter (DC) products. In 2021 (and beyond), growth will be driven by the technology convergence of connectivity and AI/ML, which will be the core of product developmen...

The COVID-19 pandemic has accelerated - rather than affected - growth prospects for the global connected cars market. Technology implementation has increased, and the post-pandemic situation appears to be a positive one for all stakeholders. The pandemic is a blessing in disguise as innovative features such as embedded connectivity, bio-based healt...

25 Mar 2020  |  Global  |  Market Research

Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

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The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

The commercial aerospace industry, common to its rich technology history, will be the leading edge in emerging technologies that will continue to shift its trajectory. This study is a deep dive into how the Fourth Industrial Revolution is shaping Aerospace 4.0 and transforming aerospace systems and the aftermarket landscape over the next decade. ...

The Indian water and wastewater treatment market is growing and gaining widespread attention. The World Bank commented that India could comfortably achieve 7.5% gross domestic product (GDP) growth every year, but not 8.0% unless it implements effective water management strategies. Government agencies are implementing regulatory and funding mechanis...

29 Jan 2020  |  North America  |  Customer Research

Voice of Customer Analysis on Connected Car Services in the United States, 2018

Flexible Access to Telematics Services will be the Preferred Subscription Model in Future

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This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...