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The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...

The insurtech pricing automation industry emerged from the convergence between technology and insurance, and it holds the potential to completely transform the way insurers operate and customers experience their services. This sector is rapidly changing with the adoption of advanced technologies such as artificial intelligence (AI), machine learnin...

This Frost Radar™ examining the Latin American customer experience (CX) management landscape includes outsourcing services delivered in each local market and those from Latin American locations to countries overseas. CX management, a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing...

13 Jul 2016  |  North America  |  Market Research

Analysis of the Global Media Content Delivery Network (CDN) Market

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This study provides revenue forecasts, segmentation by region, and market share analysis for the global media content delivery network (CDN) market. Analysis includes revenues from media (video and software downloads) delivery only and does not include revenues from value-added services such as security and dynamic site acceleration. The regional f...

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

This study analyzes the current and future trends in the global surface mount technology (SMT) equipment software market. A decline in demand for manufacturing products from various high volume end-user industries urged manufacturers to focus on lean manufacturing, thereby eliminating non-value-adding operations, redefining processes, and optimizi...

This study covers the global lubricant additives market using a base year of 2013 and forecasts through 2020. Research segments are analyzed by deposit control, viscosity control, film forming, and others as added to enhance lubrication performance in automotive, aviation, marine, and industrial applications. Market and technology trends in North A...