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15 Apr 2025  |  Europe  |  Frost Radar
Frost Radar™: Customer Experience Management Outsourcing in Europe, 2025
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...
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31 Jul 2026  |  Global  |  Market Research
Growth Opportunities in Small-Molecule Contract Development and Manufacturing Organizations, Global, 2026–2031
Expansion in Sterile Fill-Finish and ADC-Payload-Linkers Capabilities Will Meet Critical Demand for High-Value Injectables
The global small‑molecule CDMO industry is undergoing a structural transformation driven by increasing molecular complexity, patent expiries, cost pressures, and the strategic need to secure resilient pharmaceutical supply chains. Demand is shifting beyond high‑volume commodity generics toward specialized development and manufacturing capabilities ...
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03 Jul 2020  |  Global  |  Market Research
Growth Opportunities in the Global Facility Management Market, Forecast to 2025
Preparing Facility Management Participants for Success After a Pandemic
The global Facility Management (FM) market is going through a major transformation driven by technology innovation, new business models, emerging value propositions, competitive disruption, and creative new service offerings. In many parts of the world, FM services are commoditising and there is a need for innovation and new value propositions if s...
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02 Sep 2020  |  Global  |  Market Research
Digital Trends in the Retail Industry, Global, 2019–2021
Gain a 360 Degree Perspective on Critical Success Factors
The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...
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01 Oct 2020  |  North America  |  Market Research
Simulation in Defence Training—Post-Pandemic Growth Opportunity
Frost & Sullivan Predicts Increased Opportunities for the Application of Technology and Business Growth During the New Normal
The impact of pandemics on the global economy over the past 50 years provides limited guidance on expectations from the recovery period – mainly due to the globalization of world trade and the most severe restrictions on democratic freedoms in modern memory. While the medical community can look at previous pandemics to help model their countermeas...
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09 Oct 2020  |  North America  |  Market Research
Private-label Focused Business Models Driving Visibility and Sales of Channel Partners in the North American Class 4-8 Starters and Alternators Aftermarket, 2026
Strong Competition at Play Between OES and IAM Retailers in a Market that Otherwise Sees Slow Demand Growth for Replacements
This research study covers the class 4-8 starters and alternators aftermarket in terms of volume and value across the United States and Canada. It discusses unit shipments, revenue, average price, and distribution channel share. It also analyzes major participants separately for medium- and heavy-duty vehicles. The base year for the analysis is 201...
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22 Jan 2021  |  South Asia, Middle East & North Africa  |  Market Research
Sustainability and Digital Transformation Boost FM Uptake in GCC Countries
The Shift from Price to Value-based Bundled Contracts Drive Growth Opportunities
Facility management (FM) is gaining traction in the GCC, as more end users have begun to appreciate the impact FM has on the bottom line; energy management is now being incorporated into FM Contracts. Besides, the use of sophisticated assets means that they will require higher quality and standards of asset management. With mega events, such as...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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29 Oct 2021  |  Asia Pacific  |  Market Research
Vietnam Facility Management Growth Opportunities
Innovative Business Models are the Way Forward for Vietnamese FM Advancement
This study covers the Vietnamese FM market, which includes cleaning services, M&E services, and parking management only. The FM market in Vietnam accounted more than $250 million in 2020, after a 2.8% decline due to the COVID-19 pandemic. Nonetheless, market growth will remain favorable until 2026 with increasing FM demand and awareness on outsourc...
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22 Jul 2019  |  North America  |  Market Research
Assessment of APAC Automotive Aftermarket, 2018
China Leads the Auto Aftermarket in APAC, Followed by India and Australia
This research service discusses in detail the Asia-Pacific automotive market during 2018 and presents the expected trends for 2019. The study provides an analysis of the automotive aftermarket outlook in the region with a focus on key markets including China, Australia, India, Japan, Thailand, and Indonesia. Besides the Asia-Pacific, this study als...
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