Search results for: 'agents'

Managed detection and response (MDR) has become a staple of modern cybersecurity, occupying a space between extended detection and response (XDR) platforms and traditional managed security services. It combines advanced analytics, 24/7 monitoring, proactive threat hunting, identity threat detection and response (ITDR), behavioral analytics, and adj...

12 Sep 2023  |  Global  |  Market Research

Global Liquid Dosage Excipients Growth Opportunities

Demand for Patient-centric Parenteral Formulation Accelerates Growth Potential

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The global study on the liquid dosage excipients assesses growth opportunities in the oral liquid and parenteral excipients market from 2022 to 2030 across major regional markets, including North America, Europe, Asia-Pacific, Latin America, and the Middle East and Africa. The oral liquid excipients market provides qualitative and quantitative anal...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

This research report frames artificial intelligence (AI) not as an incremental feature but as a paradigm shift in unified communications (UC), redefining how enterprises connect, coordinate, and get work done. For decades, UC platforms have acted as passive conduits—carrying calls, messages, and meetings between people. The emerging generation of A...

19 Feb 2026  |  Global  |  Market Research

Additives for Coating, Adhesive, and Sealant (CAS) Market, Global, 2025–2032

The CAS Additives Market is Driving Transformational Growth Due to Sustainability, Performance, and New Product Development

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This study assesses the global coating, adhesive, and sealant (CAS) additives market, analyzing volume shipments and revenue generated from additives used in these formulations from 2022 to 2032.Additive demand is primarily driven by growth in coatings, adhesives, and sealants across diverse substrates. While formulators seek superior functional pe...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...