Search results for: 'optimization in retail'

This Frost & Sullivan market insight provides the reader with an overview of and an introduction to the emerging Back Office Workforce Optimization (BOWFO) market. It defines BOWFO and how it works, and discusses the benefits of its use. It also analyzes market drivers and restraints in evolving BOWFO solutions. Finally, it profiles a few key compe...

This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influe...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficien...

This Frost & Sullivan research service analyzes the impact of the agency sales model implementation on the European & North American (the United States and Canada) new passenger vehicle (PV) market. It provides an overview of the influence on the stakeholders in the retail value chain. This study discusses potential trends and implications and e...

The APAC WAN Optimization Controller (WOC) market witnessed good growth in 2011, as WOC demand remained strong among enterprises. Nonetheless, market growth was somewhat dampened by global economic uncertainties, which caused enterprises to be prudent and cautious towards IT spending. In many ways, the growing issues faced by WANs around applicatio...

This insight discusses the benefits of FEO services, how it can help in solving some of the Website efficiency challenges and the restraints in adoption. It also highlights who offer FEO services and how it is a logical value-addition to CDNs today.

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

19 Feb 2021  |  Europe  |  Market Research

Adaptation of Adjacent Retail Initiatives Driving Automotive Retail Digitalization

Future Growth Potential via Customer Engagement and Digital Tools Creates Growth Opportunities

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Key Issues Addressed

The COVID-19 pandemic shows the automotive retail industrys dependence on physical stores. While these physical stores are expected to continue being relevant in the future, the pandemic has brought digital tools role in customer engagement to the forefront. Every automotive retail stakeholder can transform its customers' appeal by embracing digit...