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- Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the cont
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21 Jul 2022  |  Global  |  Market Research
Growth Opportunities in the Global Tabletop Audio Conferencing Endpoints Market—Forecast to 2026
Remote and Hybrid Work will Spur Growth in the New-Normal
This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints, and the forecast of endpoint revenue and unit shipments until 2026. The report also discusses the trends, forecasts, an...
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22 Sep 2021  |  Latin America  |  Market Research
Growth Opportunities in the Global Webinars and Virtual Events Market
Travel Restrictions and Remote Work Unlock New Growth Potential for Digital-First Engagement
In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual even...
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06 Feb 2020  |  Latin America  |  Market Research
Growth Opportunities in the Global Cloud Meetings and Team Collaboration Services Market, Forecast to 2025
New Ways of Work Continue to Drive Industry Growth
The global meetings and team collaboration services market offers significant growth opportunities for enterprise communications and collaboration providers. In 2018, stand-alone audio meeting revenues continued to be negatively impacted by the growing popularity of cloud web/video meetings and team collaboration services. Revenue from stand-alone...
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14 Jul 2025  |  Global  |  Market Research
Secure Access Service Edge Growth Opportunities Global, 2023–2028
Cloud-First Strategies and Hybrid Work Models Propel SASE Market Expansion
The 2025 SASE market study examines the evolving landscape of Secure Access Service Edge (SASE), highlighting cloud-first strategies and hybrid work models as key drivers of adoption. The report analyzes the market’s transition from fragmented networking and security solutions to fully converged, AI-driven platforms that enhance security, connectiv...
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05 Aug 2024  |  Global  |  Customer Research
Leveraging Advanced Communications and Collaboration Solutions to Improve Workflows in Government Organizations, 2024
Changes in Work Styles and the Need to Improve Services for Citizens Drive Adoption
The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration e...
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05 Nov 2020  |  Latin America  |  Market Research
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
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07 Apr 2021  |  North America  |  Market Research
COVID-19 Pandemic Accelerates Investment in the Global IT/Consumer Electronics eCommerce Market
Remote Work and Distance Learning Mandates Drive B2B and B2C Technology Strategy
This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the dri...
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28 Apr 2014  |  Global  |  Megatrends
Connected Living
Connected Homes, Work, and Digital Cities to Create a $731.79-billion Market Opportunity by 2020
The research service sets the stage for visionary thinking by identifying and analyzing one of the significant Mega Trends—Connected Living—where ICT-enabled services are being offered to consumers in every aspect of their lives including homes, work and city environments. This presentation would highlight examples of projects, companies and techno...
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28 Jun 2019  |  Global  |  Technology Research
Convergence of AI and AR: Transforming the Future of Business Applications
An overview on how AI+AR is Impacting Customer Experience and the Way Businesses Work
The convergence of artificial intelligence and augmented reality is transforming business applications and is likely to have a profound impact on customer experience and the way businesses work. Computer vision, an artificial intelligence technology, allows computers to understand the objects seen through cameras, which are identified and labeled u...
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07 Nov 2023  |  North America  |  Market Research
US DoD Cybersecurity Growth Opportunities
Working Towards a Zero-trust Architecture
This research service focuses on the United States (US) Department of Defense (DoD) cybersecurity contracting information for research, development, test, and evaluation (RDT&E); procurement; and services. The analyst has segmented contracting data by military department and overall leading firms. The data and insight provided are fiscal (FY) 2023 ...
$2,450.00
Special Price $1,837.50 save 25 %