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COVID-19 Pandemic Accelerates Investment in the Global IT/Consumer Electronics eCommerce Market
Remote Work and Distance Learning Mandates Drive B2B and B2C Technology Strategy
07-Apr-2021
North America
Market Research
K446-01-00-00-00
IT04273-NA-MT_25204
This research study examines the global electronic commerce (eCommerce) market with a focus on North America and the information technology (IT) and consumer electronics verticals. The report delves into the macro-economic factors affecting the global retail eCommerce market, its growth during the course of the COVID-19 pandemic, as well as the drivers, trends, challenges, and competition that are shifting global market dynamics.
Globally, 2020 proved to be a turbulent year for the retail industry. Businesses have had to deal with supply chain interruptions, demand disruptions, labor supply issues, and cash flow problems. In response to the pandemic, they have had to expand their touchless payment options and contactless delivery as well as completely rethink marketing strategy. Remote work and distance learning quickly became the norm, changing consumer purchasing behaviors and catalyzing digital transformation.
This study presents a current view of the global IT/CE eCommerce market and its projected growth in light of the COVID-19 pandemic. It also explores growth opportunities in a post-pandemic world. The base year used for analysis is 2019 with forecasts offered through 2025.
Author: Anisha Vinny
Why Is It Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of the Top Three Strategic Imperatives on the Information Technology (IT)/Consumer Electronics (CE) eCommerce Market
Growth Opportunities Fuel the Growth Pipeline Engine™
Global and North American Nominal GDP
Global and North American Nominal GDP Per Capita
Global and North American Consumption Expenditure
Internet Penetration in Major Economies
Penetration of Retail eCommerce Sales
Revenue Forecast, Global Retail eCommerce Market
Revenue Forecast by Region, Global Retail eCommerce Market
Revenue Forecast, Global and North American B2B eCommerce Market
Number of SMBs in the United States
eCommerce Market Drivers
eCommerce Market Drivers (continued)
eCommerce Market Drivers (continued)
eCommerce Market Drivers (continued)
Revenue Forecast, Global Cross-border Retail eCommerce Market
Online Cross-border Shopper Penetration Rate
Revenue Forecast, Global and United States Retail Mobile Commerce (mCommerce) Market
Key Forecast Criteria
Revenue Forecast, Global IT/CE Retail eCommerce Market
Revenue Forecast by Region, Global IT/CE Retail eCommerce Market
Revenue Forecast by Region, North American IT/CE Retail eCommerce Market
B2B IT/CE eCommerce Market Drivers
B2B IT/CE eCommerce Market Drivers (continued)
Online Behavior and Shopping
Online Behavior and Shopping (continued)
Consumer Electronics/Hardware Purchased during COVID-19
Devices Used When Shopping for Electronics
Overview of the Competitive Landscape for the North American IT/CE Retail eCommerce Marketplace
Online/eCommerce Retailers Selection Process
Brands’ Net Promoter Score (NPS)
Reasons for Satisfaction with Online/eCommerce Retailer—Amazon
Reasons for Satisfaction with Online/eCommerce Retailer—BestBuy
Reasons for Satisfaction with Online/eCommerce Retailer—Walmart
Reasons for Satisfaction with Online/eCommerce Retailer—eBay
Reasons for Satisfaction with Online/eCommerce Retailer—Newegg
Reasons for Satisfaction with Online/eCommerce Retailer—Costco
Reasons for Satisfaction with Online/eCommerce Retailer—AliExpress
Reasons for Satisfaction with Online/eCommerce Retailer—Wish
Competitive Landscape Analysis
Competitive Landscape Analysis (continued)
Competitive Landscape Analysis (continued)
Growth Opportunity 1—Data-driven Personalization, 2021
Growth Opportunity 1—Data-driven Personalization, 2021 (continued)
Growth Opportunity 2—Interactive Product Visualization, 2021
Growth Opportunity 2—Interactive Product Visualization, 2021 (continued)
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
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