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In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...

The global battery energy storage industry is predicted to have double-digit growth, and this will be driven by both front of the meter and behind the meter applications. Falling battery costs, increased grid modernization initiatives, rapid growth in variable renewable energy generation, participation of battery storage in various wholesale electr...

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficien...

Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the underl...

23 May 2017  |  Europe  |  Market Research

Growth Opportunities in the UK Water Retail Market, Forecast to 2022

A Dynamic Market Characterised by Service and Delivery Innovation by Suppliers

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Customer-centric innovation, digital transformation, value-added services, and exemplary customer service will drive the UK water retail market going forward. The market revenue is estimated at £4 billion, with a non-domestic customer base of about 1.2 million. This study includes the revenue forecast for 2017–2022 for three different scenarios: bu...

24 Nov 2017  |  Asia Pacific  |  Market Research

Growth Opportunities for District Heating and Cooling in Asia, Forecast to 2021

Increasing Adoption of DHC Creates Abundant Opportunities for Growth

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District heating and cooling is not a new concept, but this technology is gaining traction in Asia in the current era of urbanization, energy insecurity, and climate change mitigation. The study period is 2014–2021, with the base year as 2016, and forecast period as 2017 to 2021. This research covers East Asia (Japan, South Korea, and Taiwan) and S...

This insight provides an overview of the key technology trends, growth potential, use cases in the energy ecosystem, and major innovators in the industrial wearable domain. A comprehensive overview of the use cases for wearable in energy with potential problems and how wearable can address the shortcomings with application benefits has been analyze...

New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...

In this first Customer Experience Management report for Malaysias Medical Insurance industry, Frost & Sullivan explores the relationship of the experiences provided by medical insurance companies for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purcha...