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16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

30 Jan 2017  |  Global  |  Market Research

The Global Network Firewall Market

The Expanding Role of Firewall Sustains Market Growth

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The network firewall is one of the original network security tools and remains one of the most important tools used by IT organizations of all sizes. The firewall has evolved rapidly in recent years in response to the emergence of sophisticated and always changing threats. Unified threat management (UTM) and next generation firewall (NGFW) are two ...

08 Dec 2022  |  Global  |  Market Research

Global Vehicle Electrical/Electronic (EE) Architecture Strategic Insights and Growth Opportunities

OEMs will Adopt Full Zonal Architecture Only When Risk and Cost of Transition from Legacy Systems Reduces with Technology Maturity

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Today, consumers expect their cars to offer features that enhance safety, comfort, and convenience. Over the years, every electronically controlled feature added to vehicles demanded its own electronic control unit (ECU) and supporting communication interfaces, adding more components and burdening vehicle electrical/electronic (EE) architecture wit...

A growing demand for safety and convenience features has amplified the development and adoption of advanced driver assistance systems (ADAS) and autonomous driving (AD) features in passenger vehicles. Original equipment manufacturers seek to adopt level-2-and-above features in their mass-market vehicles to gain a competitive advantage. The United S...

At present, only a few therapies are available with relatively low success. Both, the clinical and the scientific communities are critically devoted to develop new therapeutic approaches to treat and diagnose neurodegenerative diseases. At present days, neurodegenerative diseases represent one of the main causes of death in the industrialized econ...

At present, only a few therapies are available with relatively low success. Both, the clinical and the scientific communities are critically devoted to develop new therapeutic approaches to treat and diagnose neurodegenerative diseases. At present days, neurodegenerative diseases represent one of the main causes of death in the industrialized econ...

The rapid expansion of AI infrastructure has driven unprecedented growth in cloud provider backlogs, with RPO emerging as a critical indicator of future demand. However, not all contracted revenue backlog represents equivalent business value. Some RPO reflects robust, executable demand that providers can profitably fulfill, while some embed a subst...

01 Jun 2021  |  Europe  |  Market Research

Benchmarking of OEM Strategies for the Commercial Vehicle Aftermarket in Europe

Scania VRS and DAF TRP’s Multi-brand Parts Sales and All-make Service Offerings will Enhance the Future Growth Potential of the OEMs’ Aftersales Business

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Key Issues Addressed

This report focuses on the various aspects of commercial vehicle OEMs aftersales business in Europe. It discusses the trends, business models, and distribution channels relevant to the segment and provides an overview of the major participants and their aftersales initiatives in the European market. The base year for analysis is 2020, while the for...

Carrier Ethernet continues to be the de facto wide area network (WAN) connectivity service choice among businesses of all sizes, due to the benefits it offers: scalability, reliability, and cost efficient bandwidth. U.S. Business Ethernet market revenues exceeded $6.5 billion in 2018. Frost & Sullivan defines business carrier Ethernet services as...