Benchmarking of OEM Strategies for the Commercial Vehicle Aftermarket in Europe
Scania VRS and DAF TRP’s Multi-brand Parts Sales and All-make Service Offerings will Enhance the Future Growth Potential of the OEMs’ Aftersales Business
01-Jun-2021
Europe
Market Research
This report focuses on the various aspects of commercial vehicle OEMs’ aftersales business in Europe. It discusses the trends, business models, and distribution channels relevant to the segment and provides an overview of the major participants and their aftersales initiatives in the European market. The base year for analysis is 2020, while the forecast period is from 2021 to 2027.
The strategic aftersales initiatives taken by commercial vehicle OEMs can be broadly classified under the following categories: digitalization, labeling & branding, fleet management, parts remanufacturing, and parts & servicing. This study further categorizes these broad areas into various consideration factors to identify and examine the initiatives adopted by different manufacturers.
Key Issues Addressed
- What are the disruptive commercial vehicle trends that will have an impact on the commercial vehicle manufacturer’s aftersales business in the short term and the long term?
- What are the key factors influencing the various aftersales initiatives?
- How competitive are commercial vehicle manufacturers when it comes to aftersales offerings?
- What are the various distribution/business models of commercial vehicle manufacturers?
- How do market movements impact the key aspects of the commercial vehicle aftersales business?
Author: Jagadeesh Chandran

Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of Strategic Imperative 8™ on Commercial Vehicle Aftersales Industry
Growth Opportunities Fuel the Growth Pipeline Engine™
OEM Aftersales Market Overview
Aftersales OEM Strategy—Segmentation and Competition
Key Competitors by Segments
Key Growth Metrics
Parts Distribution Model
Service Distribution Model
Growth Drivers for Commercial Vehicle Aftersales
Growth Restraints for Commercial Vehicle Aftersales
Forecast Assumptions
Key Findings
VIO Forecast
Aftersales Revenue Forecast
Revenue by Parts
Distribution Channel Split
Competitive Environment
VIO Age/OEM Market Share Analysis
OEM Benchmarking—Key Areas of Aftersales
OEM’s Customer Segment
Potential Trends that will Disrupt the Aftermarket
Impact of Disruptive Trends on OEMs
Impact of EU Regulations on CV Aftersales
Key Priorities of OEMs
Aftersales Digitalization—Operating Model: Stakeholder Involvement
Aftersales Digitalization—Operating Model: Stakeholder Involvement (continued)
Key Factors Influencing Aftersales Digitalization
OEM’s Focus Areas for Efficient Aftersales Digitalization
Aftersales Digitalization—Comparative Analysis of Key OEMs
Aftersales Digitalization—Advantage
Aftersales Digitalization—OEM Offering Assessment Matrix
Aftersales Digitalization—OEM Capabilities
Aftersales Digitalization—OEM Market Penetration Approach
Aftersales Digitalization—OEM Business Model Examples
Underlying Aftersales Digitalization Opportunities
Aftersales Digitalization Case Study 1—Daimler Trucks
Aftersales Digitalization Case Study 2—DAF Trucks
Aftersales Labeling & Branding—Operating Model: Stakeholder Involvement
Key Factors Influencing Aftersales Labeling & Branding
OEM’s Focus Areas for Efficient Aftersales Labeling & Branding
Aftersales Labeling & Branding—Comparative Analysis of Key OEMs
Aftersales Labeling & Branding—Advantage
Aftersales Labeling & Branding—OEM Offering Assessment Matrix
Aftersales Labeling & Branding—OEM Capabilities
Aftersales Labeling & Branding—OEM Market Penetration Approach
Aftersales Labeling & Branding—OEM Business Models Examples
Underlying Aftersales Labeling & Branding Opportunities
Aftersales Labeling & Branding Case Study 1—DAF
Aftersales Labeling & Branding Case Study 1—DAF (continued)
Aftersales Labeling & Branding Case Study 2—Daimler
Fleet Management—Operating Model: Stakeholder Involvement
Key Factors Influencing Fleet Management
OEM’s Focus Areas for Efficient Fleet Management
Fleet Management—Comparative Analysis of Key OEMs
Fleet Management—Advantage
Fleet Management—OEM Offering Assessment Matrix
Fleet Management—OEM Capabilities
Fleet Management—OEM Market Penetration Approach
Fleet Management—OEM Business Models Examples
Underlying Fleet Management Opportunities
Fleet Management Case Study 1—Volvo Trucks
Fleet Management Case Study 1—Volvo Trucks (continued)
Fleet Management Case Study 2—Daimler Trucks
Fleet Management Case Study 3—Scania Trucks
Remanuafcturing—Operating Model: Stakeholder Involvement
Key Factors Influencing Remanufacturing
OEM’s Focus Areas for Efficient Remanufacturing
Remanufacturing—Comparative Analysis of Key OEMs
Remanufacturing—Advantage
Remanufacturing—OEM Offering Assessment Matrix
Remanufacturing—OEM Capabilities
Remanufacturing—OEM Market Penetration Approach
Remanufacturing—OEM Business Model Example
Underlying Remanufactring Opportunities
Remanufacturing Case Study 1—Daimler Trucks
Remanufacturing Case Study 2—Volvo
Parts & Services—Operating Model: Stakeholder Involvement
Key Factors Influencing Parts & Services
OEM’s Focus Areas for Efficient Parts & Services
Parts & Services—Comparative Analysis of Key OEMs
Parts & Services—Advantage
Parts & Services—OEM Offering Assessment Matrix
Parts & Services—OEM Capabilities
Parts & Services—OEM Market Penetration Approach
Parts & Services—OEM Business Model Examples
Underlying Parts & Services Opportunities
Parts & Services Case Study—DAF Trucks
OEM Market Share Analysis
Daimler Trucks—Overview
Daimler Trucks—Partnerships and Growth Strategy
Scania Trucks—Overview
Scania Trucks—Partnerships and Growth Strategy
Volvo Trucks—Overview
Volvo Trucks—Partnerships and Growth Strategy
DAF—Overview
DAF—Partnerships and Growth Strategy
MAN—Overview
MAN—Partnerships and Growth Strategy
Renault—Overview
Renault—Partnerships and Growth Strategy
Growth Opportunity 1: Data Analytics for Predictive Fleet Maintenance
Growth Opportunity 1: Data Analytics for Predictive Fleet Maintenance (continued)
Growth Opportunity 2: 3D Printing and Remanufacturing
Growth Opportunity 2: 3D Printing and Remanufacturing (continued)
Growth Opportunity 3: Multi-brand Servicing
Growth Opportunity 3: Multi-brand Servicing (continued)
Your Next Steps
Why Frost, Why Now?
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
Legal Disclaimer
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Key Issues Addressed
- What are the disruptive commercial vehicle trends that will have an impact on the commercial vehicle manufacturer’s aftersales business in the short term and the long term?
- What are the key factors influencing the various aftersales initiatives?
- How competitive are commercial vehicle manufacturers when it comes to aftersales offerings?
- What are the various distribution/business models of commercial vehicle manufacturers?
- How do market movements impact the key aspects of the commercial vehicle aftersales business?
Author: Jagadeesh Chandran
Deliverable Type | Market Research |
---|---|
No Index | No |
Podcast | No |
Author | Jagadeesh Chandran |
Industries | Automotive |
WIP Number | MFD4-01-00-00-00 |
Is Prebook | No |
GPS Codes | 9800-A6,9801-A6 |