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13 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: Hybrid Enablement Network Services, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Data-driven business operations coupled with the rise in remote work due to the COVID-19 pandemic has led to a significant evolution of the hybrid cloud. What was initially comprised of one or possibly two public clouds connected to one or more corporate or hosted data centers has advanced to include not only major points of presence—like data cent...
$4,950.00
Special Price $3,712.50 save 25 %
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24 Dec 2021  |  Global  |  Market Research
The Network-Enabled Hybrid Cloud
The Network Edge Drives New Growth Opportunities in Hybrid Cloud Networking
Data-driven business operations coupled with the rise in remote work due to the COVID-19 pandemic has led to a significant evolution of the hybrid cloud. What was initially comprised of one or possibly two public clouds connected to one or more corporate or hosted data centers has advanced to include not only major points of presence—like data cent...
$2,450.00
Special Price $1,837.50 save 25 %
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22 Aug 2025  |  Global  |  Market Research
Global Heat Exchangers Market, 2024–2029
Growing Adoption of Modular Heat Exchangers in Industrial Applications Emphasize Need for Scalability and Flexibility
The study provides a detailed understanding of the global heat exchanger market across all major regions: North America, Latin America, Europe, the Middle East & Africa, and Asia-Pacific. It discusses the major heat exchanger types and trends driving demand. Currently, companies face challenges such as restrictions on technology transfers. Integrat...
$4,950.00 -
30 Jun 2014  |  North America  |  Customer Research
Enterprise Priorities in North America
Multichannel Customer Contact
The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...
$10,000.00
Special Price $7,500.00 save 25 %
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06 Oct 2004  |  Global  |  Market Research
Business Process Outsourcing - Market Insight
The enticement to cut costs, improve quality and focus on their core competency is driving companies to outsource non-core business processes to third party service providers. These third party providers leverage on their low cost structures, process expertise and resources to deliver these business benefits. Business Process Outsourcing (BPO) is f...
$1,495.00
Special Price $1,121.25 save 25 %
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08 Nov 2021  |  Europe  |  Tracker
European Customer Experience Outsourcing Growth Opportunities
AI and Digital Technologies Drive Transformational Growth
This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...
$4,950.00
Special Price $3,712.50 save 25 %
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03 Jul 2019  |  Global  |  Market Research
Growth Opportunities in the Circular Economy for Global Electric Vehicle Battery Reuse (Second-life) and Recycling Market, Forecast to 2025
Reuse Currently Dominates the Market with Recycling Expected to Significantly Drive Market Growth from 2021 Onwards
The global electric vehicle reuse and recycling market stands at $61.5 million as of 2018 and is expected to reach $7809.1 million by 2025, recording a CAGR of 99.8%. The reuse segment is currently in full swing in terms of revenue; however, over the years, recycling of EV batteries is going to gain traction. With escalating metal prices specially ...
$4,950.00
Special Price $3,712.50 save 25 %
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26 Aug 2016  |  Asia Pacific  |  Market Research
FrostIQ—Asia Pacific Outbound System Vendor, 2015
Frost & Sullivan defines the “Outbound Systems” as hardware and software or software-only solutions that facilitate the placement of large volumes of outbound calls in contact centers. For the purpose of this study, contact center outbound dialing systems are defined as products that offer any individual or combination of outbound dialing capabilit...
$5,000.00
Special Price $3,750.00 save 25 %
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28 Jan 2019  |  North America  |  Market Research
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
Going Beyond Salaries and Surveys to Improve Cross Organizational Business Outcomes
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...
$1,500.00
Special Price $1,125.00 save 25 %
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04 Sep 2023  |  Global  |  Frost Radar
Frost Radar™: Workforce Optimization Solutions, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...
$4,950.00
Special Price $3,712.50 save 25 %