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This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

This research service presents an analysis of the human machine interface (HMI) and the industrial personal computer (PC) market in Brazil. Discussed within the study are the forces that shape demand and trends for these technologies. The study presents the main drivers and restraints affecting the adoption of HMI and industrial PC solutions within...

The 2009 world economic crisis did not affect the Brazilian market and it remains steady. The competitive landscape has the presence of many local vendors focused on small companies. Collaboration is evolving rapidly to integrate social network communications with business processes and enterprises. UC licenses will include more capabilities, in or...

22 Feb 2018  |  Latin America  |  Market Research

Latin American Big Data and Analytics Market, Forecast to 2023

As the Maturity Evolves, Data Turns into Insights

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The Latin American Big Data and Analytics (BDA) market generated revenues of US$2.992,5 million in 2017, and is expected to reach US$ 8.593,5 million by 2023, representing a CAGR of 19.2%. Big Data and Analytics help organizations make proactive real-time decisions using data. This enables companies to improve customer experience, especially as cu...

26 Dec 2017  |  Latin America  |  Market Research

PACS and Integrated PACS Market Assessment in Brazil, Forecast to 2021

SaaS Models, Integrated Analytics Tools on the Rise, Further Advancing Market Maturity

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Key Issues Addressed

Brazil currently spends over $80 million on PACS and integrated PACS systems, considering only the software involved. The overall penetration is increasing, although adoption varies significantly among geographical regions and by the size of institutions. While large-size hospitals and diagnostic centers are almost fully penetrated and are almost e...

Web Real-time Communication (WebRTC) ranks among the most disruptive communications and collaboration technologies seen in years. Since the release of the project in May 2011, the market has seen an explosive growth of both WebRTC support and WebRTC-based offerings. This Frost & Sullivan market insight analyzes the impact of WebRTC on the enterpris...

During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...

The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...

The traditional on-premises unified communications (UC) market is very mature and is experiencing pressure from both internal and external competitive forces. Premises-based solution vendors are facing challenges from a variety of competitors including disruptive unified communications as a service (UCaaS) providers, network service providers offer...