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Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...

This report provides a comprehensive analysis of the North American dedicated internet access (DIA) services market. Frost & Sullivan conducted primary research interviews with leading service providers and secondary research comprising published materials, including financial reports and internal databases, to perform a detailed analysis of revenu...

The US battery energy storage sector has emerged as one of the fastest-growing segments of the energy transition, playing an increasingly critical role in supporting grid reliability, renewable energy integration, and electricity market flexibility. As utilities and independent power producers continue to invest in renewable projects, battery energ...

Frost & Sullivan hosted a number of top-end-user companies across various industries, including retail, finance, healthcare, and automotive, as well as solution providers and consulting thought leaders. The audience was consistently engaged in highly energized discussions, sharing challenges and best practices to enhance their contact centers and a...

Organizations face growing compliance complexity as they manage overlapping regulations, multiple security frameworks, expanding cloud environments, third-party ecosystems, and accelerating AI adoption. Manual, point-in-time compliance processes can no longer keep pace with the need for continuous oversight and audit readiness. The market dynamics ...

The revolution of smart cities and smart services has created a new set of data that are collected on a daily basis to facilitate individuals’ lives. Governments have started to propose administrative services for citizens to facilitate their interactions and to reduce management costs. However, having such services have generated new opportunities...

The sophistication of cyberattacks on web applications and business-critical infrastructure is increasing with the rise in distributed denial-of-service (DDoS) attacks, new common vulnerabilities and exposures (CVEs), and zero-day vulnerabilities (e.g., log4j and spring4shell). The growth of credential stuffing attacks from sophisticated botnets is...

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...

Waterless innovations in various sectors have been creating waves of interest  especially in line with the increased importance to sustainability and environmental stewardship in recent times. It is of special significance considering the risks to which businesses are exposed in the face of water scarcity, hence underlining the necessity for water...