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This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

As businesses emerged from the COVID-19 pandemic operating environment, they found themselves facing the Great Resignation, an economic downturn, and a potential recession. These dynamics caused them to reassess spending and force business units to do more with less. Low-code application platforms (LCAPs), a technology that was just gaining popular...

In this report, Frost & Sullivan comprehensively analyzes the Australian cybersecurity landscape in 2023. In conclusion, this report offers cybersecurity vendors and relevant stakeholders a better understanding of the cybersecurity landscape in Australia. The full version of Frost & Sullivan's Voice of the Enterprise Security Customer Survey sam...

Cities have grown in size and population exponentially over the years, and citizen demands have also evolved. Developed and developing economies are working toward implementing smart cities aimed at sustainable development to enhance citizen lives along with environmental and socioeconomic improvements. Intelligent transportation systems (ITSs) ar...

The increase in global internet users, internet traffic, active social media users, and unique mobile phone users has driven digital content growth. In 2022, the industry saw more than 150 million new global internet users, a spike of more than 25% in internet bandwidth, 200+ million new active social media users, and 90+ million unique mobile phon...

Lubricants are typically employed to reduce friction between interacting components, serving a crucial function in preventing equipment malfunctions and operational disruptions across diverse industries. From 2020 to 2023, global lubricant consumption registered slow growth. Owing to restrictions during the COVID-19 pandemic, many industries observ...

At Beijing's AutoChina 2024, local businesses such as BYD and NIO demonstrated the major technological and commercial strides made in China's electric car industry. These businesses have grown both internationally and domestically to acquire significant market share. Strategic alliances between Western and Chinese OEMs, a combination of resources a...

This Frost & Sullivan analysis examines how the mobility market will evolve by the year 2050, influenced by the technological trends of the present day and technologies that might be developed in the future. This examination presents three different scenarios for the path that shared mobility may take and analyzes each of these scenarios in detail....

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...