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Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

The Sensor Technology Opportunity Engine provides profiles of innovations related to automotive-grade thermal imaging sensors enabling enhanced advanced driver-assistance systems (ADAS) and night vision; active stereo 3D depth cameras supporting robotic perception and spatial understanding; laser-based sensing technologies enabling intelligent molt...

The convergence of artificial intelligence and augmented reality is transforming business applications and is likely to have a profound impact on customer experience and the way businesses work. Computer vision, an artificial intelligence technology, allows computers to understand the objects seen through cameras, which are identified and labeled u...

This paper will provide the top takeaways from the insightful the 18h Annual Customer Contact West: A Frost & Sullivan Executive MindXchange and showcase some real-life examples of companies that successfully managed the challenges that COVID-19 brought forth and their plans to manage through the economic downturn companies are dealing with today. ...

With the current drop in crude oil prices, major suppliers of crude oil are looking to diversify their oil and gas portfolios to include refinery products and petrochemicals. Some older refineries in Europe have also temporarily become profitable to operate. Further, the success of Shale Gas and Oil has created self-sufficiency in the US and is p...

To increase their presence, hyperscale cloud service providers, such as Alibaba, Microsoft, and Amazon Web Services, along with the local cloud vendors, are expanding their infrastructure, operations, and availability across Singapore. With the extensive penetration of Internet connectivity, as well as a keen focus on cybersecurity and data privacy...

The Paris Accord of 2015 is a major landmark for global climate action and move toward a zero-carbon society. Understandably, this has led to a vast interest in renewable power across the globe. However, this alone is not enough to decarbonize the global community. Hydrogen is fast becoming a key component in the transition from a petroleum econ...

Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...

The main objectives of this study are to provide an inclusive perspective of the energy and environment value chain, to understand the competition, and to analyze future business models. Growth opportunities are also discussed. In 2019, oil and gas (O&G) capital expenditure (CAPEX) in exploration and production (E&P) is expected to grow by 7% to a...