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This Frost & Sullivan study offers insight into North American OEMs’ over-the-air update (firmware-over-the-air [FOTA]/software-over-the-air [SOTA]) strategies. Frost & Sullivan segments OTA updates into 12 categories: Powertrain; Infotainment Services; Connected Services; Advanced Driver Assistance System/Autonomous Driving ADAS/AD; Chassis; Remot...

Rapid advancements in connectivity, wireless technologies, and value-added services, including innovative business models such as lighting-as-a-service (LaaS), will characterize the lighting industry in 2024. These trends, coupled with the growing focus on sustainability and smart buildings, are poised to create exciting opportunities for revenue g...

The Australia and New Zealand (ANZ) facility management (FM) market is well established and relatively mature, experiencing steady growth post-disruptions of 2020, supported by stable economic conditions and consistent growth patterns. With inflation easing in 2023, service providers are benefitting from more predictable margins and cost stability....

This analysis benchmarks seven leading providers of carrier Ethernet services in North America. The market is in a mature stage of the product life cycle. Negative Ethernet revenue growth rates are primarily due to price compression, market maturity, and increased usage of multiple underlay technologies with SD-WAN. Service providers interviewed fo...

Reco has established itself as a fast-emerging SaaS security posture management (SSPM) provider. Through its Dynamic SaaS Security platform, it offers SSPM solutions, empowering organizations with full visibility into every app, identity, and action to prioritize, manage, and remediate risks across the SaaS ecosystems. Reco sets itself apart with i...

LibraCyber, formerly Libraesva, helps enterprises strengthen email security through a privacy-first platform that combines advanced threat detection, behavioral analysis, domain protection, URL inspection, and responsive customer support. Frost & Sullivan’s Customer Transformation Journey research highlights how two long-term enterprise customers u...

The Vietnamese engine oil aftermarket, comprising passenger vehicles and light commercial vehicles is likely to have a compound annual growth rate (CAGR) of 7.6% between 2015 and 2021, growing from 2.6 million liter in 2015 to 4.1 million liter by 2021. Both new vehicle sales and vehicles in operation are expected to experience rapid growth. New ve...

Analytics have been around for a long time in different forms. Starting with manual data collection, it has progressed to reporting systems and then to statistical-based modelling systems. The progressive improvement in computer prowess simultaneously backed by electronic advancement in sensor technology has led to an era of convergence. This has c...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...