Search results for: 'service recommendation smart'

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This research study presents an analysis of the Video Conferencing Services Market in Europe. The study discusses key market trends, drivers, restraints, and provides market sizing and forecasts for the European market. Regional breakdowns include UK, France, Germany, Spain, Italy, Benelux, Nordics, and Rest of Europe. The study also provides marke...

This Market Engineering study provides a detailed view of the European market for web conferencing hosted services and on-premise software, described the key market trends, dynamics and influential market participants, as well as an overview of the principle market metrics together with a forecast of main revenue streams to 2015. The research servi...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

Infographics

×

Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

11 Sep 2018  |  Europe  |  Market Research

Growth Opportunities in the Nordic Region Facility Management Market

Service Innovation and Contract Integration to Drive Growth and Industry Transformation

Infographics

×

Key Issues Addressed

The facility management (FM) market in the Nordic region is one of the most advanced in the world, but it's also one of the most mature and revenue growth is becoming hard to find. Companies need to innovate around technology, new business models, emerging value propositions, and creative new service offerings to find ways to deliver profitable an...

This research service assesses the trends in the European substation automation market. The economic recession of 2009 led to a shortage of investment funds in virtually all markets, so that most planned projects were either stalled or completely shelved. This study analyses and determines the impact of the economic recession on the substation auto...

The UK facility management (FM) industry is experiencing major changes driven by geopolitical disruptions, transformative megatrends, and internal challenges. Over the past decade, events such as Brexit, COVID-19, and global conflicts have created economic uncertainty, cost pressures, and supply chain issues. These factors have led organizations to...

This research service provides a strategic analysis of the light commercial vehicle (LCV) telematics market in Europe. It discusses the penetration of fleet management solutions (FMS) in LCVs by country and fleet size. The study provides valuable insights regarding market dynamics, trends, challenges, outlook and the different packages offered by F...

23 May 2017  |  Europe  |  Market Research

Growth Opportunities in the UK Water Retail Market, Forecast to 2022

A Dynamic Market Characterised by Service and Delivery Innovation by Suppliers

Infographics

×

Customer-centric innovation, digital transformation, value-added services, and exemplary customer service will drive the UK water retail market going forward. The market revenue is estimated at £4 billion, with a non-domestic customer base of about 1.2 million. This study includes the revenue forecast for 2017–2022 for three different scenarios: bu...