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- Services 2.0: The New Business Frontier for Profitability
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09 Apr 2019  |  North America  |  Frost Radar
Frost Radar for the Drone Services Providers Market
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
Drone services providers (DSPs) offer clients turnkey drone services so they may be the single point of contact for enterprise customers. Some DSPs provide pilots for hire to accomplish commercial drone tasks, but most offer business solutions using a combination of drones; certified commercial drone pilots; and data capture, processing, storage, a...
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30 May 2019  |  North America  |  Market Research
How to Become a Successful UCaaS Provider, Q4 2018
Tracking UCaaS Perceptions and Provider Selection Criteria in the U.S. Market
This study is based on the findings of an online survey conducted in Q4 2018. The survey panel was comprised of U.S.-based companies? IT and/or telecom decision makers and influencers. The purpose of the survey was to gain a perspective from IT and telecom stakeholders on the adoption and effectiveness of UCaaS solutions, as well as the provider ...
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20 Dec 2019  |  Asia Pacific  |  Frost Radar
Frost Radar in the Road Freight Service Provider Market in Singapore
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
Freight transportation accounts for 65% of the global logistics industry, with road freight accounting for over 20% of this volume. With the increase in eCommerce and global trade, the Asia-Pacific region and parts of Africa are expected to grow in the future and drive the markets for road freight service. However, the impact of Brexit and the US-...
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18 Dec 2019  |  Asia Pacific  |  Frost Radar
Frost Radar for the Warehouse Services Provider Market in Singapore
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
Warehousing accounts for 18% of the $12 trillion globally spent on logistics. Warehousing refers to the temporary storage of goods before they are distributed to the end user in the supply chain. The industry has evolved over the years from providing only storing goods to offering other value-added services such as picking and packing, sub-assembly...
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21 Aug 2019  |  North America  |  Market Research
Companies to Watch in Customer Contact, North America, 2019
Technology Providers of Note in an Expanding Customer Service Ecosystem
This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...
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03 Oct 2019  |  North America  |  Market Research
5G Global Infrastructure Markets
Paradigm Shift in Mobile Networks Creates Growth Opportunities for Service Providers
While the scope of Frost & Sullivan’s 5G coverage deals with all aspects of the mobile value chain, from delivery infrastructure to innovative services and use cases, this report delves into the global 5G infrastructure market, along with the standards and specifications that are driving this new generation of wireless communication technology. 5G ...
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14 Jun 2019  |  North America  |  Strategic Forecasting
Adoption of Managed Application Services to Double by 2021
Providers Mitigate Complexity, Support Businesses in Hypercompetitive Digital Era
For many IT departments, the drive to deliver new services faster than ever before has led them to seek faster and more efficient means of supporting complex, business-critical applications like Enterprise Resource Planning (ERP) applications—particularly those deployed using market-leading Oracle and SAP platforms. Managed application services hav...
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07 Mar 2019  |  North America  |  Market Research
Uberization of Vehicle Service—Business Model and Revenue Analysis, 2017–2025
$1.8 Billion in Total Service Revenue to be Booked From Online Service Marketplaces Across North America and Europe in 2025
The aim of this study is to research, analyze, and forecast the business impact of the service marketplaces business model in the automotive aftermarket. Service marketplaces are a direct outcome of the digital wave disrupting the automotive aftermarket service industry. As per Frost & Sullivan’s analysis, a majority of the activity is currently vi...
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29 Jul 2019  |  North America  |  Market Research
North America Contact Center Outsourcing Market, Forecast to 2022
Digital Transformation Proves Challenging Amid Active Service Provider Acquisitions
The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...
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13 Sep 2019  |  North America  |  Strategic Forecasting
How Cloud Providers are Failing Midsized Businesses - High Adoption, but Lower Satisfaction than Other Sectors
While the cloud model can be equally attractive to every company size, one sector has been particularly relentless in pursuing a cloud strategy: midmarkets. In the Frost & Sullivan 2019 Global Cloud Survey, midmarket firms are consistently among the highest adopters of services across the cloud stack—Infrastructure as a Service (IaaS), Platform as ...
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